Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Spa Manager at Spa de La Mer, Baccarat Hotel NYC role.

Rezi rewrites your resume against Arch Amenities Group's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Spa Manager at Spa de La Mer, Baccarat Hotel NYC posting at Arch Amenities Group — free, in seconds.

About the Role

The Spa Manager is responsible for the day-to-day operations of the facility, including establishing and meeting budget and financial goals, implementing strategic marketing initiatives and staff training, acting as a liaison to other revenue centers, and professionally representing the facility and Arch Amenities Group. This role requires leading and motivating staff to achieve goals and exceed guest expectations.

Responsibilities

Ensures the Arch Amenities Group Experience for members and guests by maintaining established standards and adhering to facility and company policies.
Develops a comprehensive standard facility operations manual, including policies and procedures for all facility services, administration, and maintenance.
Prepares monthly and yearly management reports outlining key facility statistics and daily operations summaries, including recommended changes.
Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies, equipment, and products.
Writes articles or press releases for the facility when applicable.
Creates a team of service providers to meet all aspects of professionalism and service demands.
Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
Ensures staff is knowledgeable on the use and benefits of services, products, programs, and activities through regular meetings and training.
Ensures appropriate facility supervisory coverage through a Manager on Duty (MOD) system.
Assesses employee progress, provides training and coaching, and participates in performance evaluations and terminations.
Provides excellent customer service and monitors guest feedback through comment cards and other customer care techniques.
Creates and implements an effective marketing and public relations strategy.
Ensures facility safety and security at all times.
Ensures fiscal responsibility through efficient scheduling and adherence to budgetary guidelines.
Ensures successful integration of the spa and fitness facility into overall hotel operations.
Positions the spa within the marketplace by completing competitive analyses.
Implements a strategy to contact conference groups and promote spa services.
Ensures financial goals are attained by developing and implementing a retail sales plan and setting service and retail goals for staff.
Develops a schedule of seasonal utilization patterns for budgeting and payroll management.
Controls efficient usage of professional products through service cost analysis and inventory control.
Provides necessary financial information for accurate reporting of daily sales and financial performance.
Ensures an effective inventory system with par stock levels for spa equipment and supplies.
Ensures compliance with all state licensing and health requirements.
Provides reservation procedures using spa software or a manual system.
Prepares incident or accident reports and forwards them to the appropriate departments.
Performs other duties as assigned.

Requirements

Bachelor's degree or comparable spa management experience.
2+ years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Creative in marketing and promotions.
Sales oriented.
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Ability to show initiative and make decisions.
Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products.
CPR/First Aid Certified.
Must be in a physical condition to project the health and wellness ideals of the spa environment.

Skills

Spa management
Budget management
Financial goal setting
Strategic planning
Marketing initiatives
Staff training
Liaison
Leadership
Motivation
Guest relations
Operations management
Policy adherence
Manual development
Report preparation
Maintenance procedures
Inventory management
Public relations
Team building
Recruiting
Interviewing
Hiring
Training
Coaching
Performance evaluation
Customer service
Guest feedback monitoring
Marketing strategy
Public relations strategy
Facility security
Fiscal responsibility
Scheduling
Budget adherence
Competitive analysis
Sales planning
Service and retail goal setting
Seasonal utilization scheduling
Payroll management
Product usage control
Service cost analysis
Inventory control
Financial reporting
Reservation procedures
Incident reporting
Spa software proficiency
Microsoft Office proficiency
CPR/First Aid certification

Location

North America

Work Type

Full-time
Exempt

Experience Level

2+ years of spa management experience

Education Level

Bachelor's degree

About the Company

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.
Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging.
Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology.
Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose.
Join the team shaping the future of the amenity experience.

Equal Opportunity

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.