Front Office Supervisor - Embassy Suites by Hilton San Francisco Airport Oyster Point
Hilton · CA, US
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About the Role
Embassy Suites by Hilton San Francisco Airport Oyster Point is seeking a Front Office Supervisor to join their team at their 316-suite hotel located in the biotech hub near SFO Airport. This role offers valuable perks including free parking, complimentary meals during shifts, and Hilton travel benefits, providing an opportunity to build a rewarding hospitality career with a supportive team.
Responsibilities
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
Requirements
- A minimum of 1–2 years of previous front desk experience; supervisory or leadership experience is a plus.
- A strong passion for hospitality and creating memorable guest experiences, with a genuine commitment to delivering exceptional service.
- Ability to lead and support the Front Office team in executing daily procedures, including smooth and efficient check-in, check-out, and guest service delivery.
- Strong organizational skills with the ability to coordinate day-to-day operations, including creating schedules, assigning tasks, conducting pre-shift meetings, and ensuring appropriate team coverage.
- Confident guest service and problem-solving skills, with the ability to respond to guest inquiries and concerns while supporting team members with complex or escalated situations.
Skills
- Hospitality
- Guest Service
- Problem-Solving
- Organizational Skills
- Leadership
Location
- San Francisco Airport
Work Type
- Full-time
Experience Level
- 1-2 years front desk experience
- Supervisory or leadership experience is a plus
Benefits
- Free parking
- Complimentary meals during shifts
- Hilton travel benefits
- Paid Time Off
- Health Benefits (medical, dental, vision)
- 401(k) with company match
- Go Hilton Travel Program
- Free Life Insurance
- Paid Maternity/Parental Leave
- Employee Stock Purchase Plan
- Crisis Concierge
- Perks at Works (discounts)
- Personalized Caregiving Support
- Mental Health Resources (EAP)
- 110 nights of deeply discounted travel
- Employee stock purchase program (ESPP) at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
About the Company
- Embassy Suites by Hilton San Francisco Airport Oyster Point is a 316-suite, all-suite hotel located at the heart of the biotech hub, conveniently located just minutes from SFO Airport.
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.