Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Recruiting Operations and Transformation Lead role.

Rezi rewrites your resume against Gusto, Inc.'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Recruiting Operations and Transformation Lead posting at Gusto, Inc. — free, in seconds.

About the Role

We are seeking a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate Recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams. This role sits at the intersection of strategy, technology, and operations, partnering across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done, creating scalable experiences for candidates, hiring teams, and Recruiting partners. In addition to leading enterprise process transformation initiatives for recruiting, you'll oversee the teams responsible for executing our core Recruiting workflows.

Responsibilities

Lead Recruiting Process Transformation
Develop and execute a multi-year strategy for transforming recruiting processes.
Analyze end-to-end candidate and hiring lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification.
Redesign processes using Lean, service design, and automation principles.
Consult with technical partners to understand how tooling, AI, and agentic solutions can support improved recruiting efficiency.
Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI.
Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.
Partner with Recruiting leadership to define, track, and report on recruiting metrics.
Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable.
Drive Technology-Enabled Improvements
Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency.
Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements to drive prioritization for recruiting technology.
Ensure process design and technology decisions work together to create sustainable solutions.
Balance configuration, workflow redesign, and policy changes to achieve desired outcomes.
Lead Operational Excellence
Provide leadership for Recruiter Operations and Candidate Experience.
Own transformation of core recruiting workflows, requisition management, and interview/offer processing.
Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline.
Continuously improve throughput, quality, and controls across sourcing-to-offer stages.
Lead the team responsible for candidate-facing support and experience across the hiring journey.
Partner with People Tech to evaluate and deploy modern technology solutions or replace current solutions where needed.
Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements.
Develop candidate experience metrics and continuously improve satisfaction and time-to-fill outcomes.
Establish Operational Governance
Define operational standards, process ownership, documentation, and governance across Recruiting operations.
Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience.
Build mechanisms to continuously identify improvement opportunities through operational data and feedback.
Lead and Develop Teams
Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience.
Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking.
Build organizational capability in process improvement methodologies and change management.
Partner Across the Business
Influence senior stakeholders across Recruiting leadership, People Tech, Finance, IT, Security, and Legal.
Translate business hiring priorities into operational improvements.
Lead cross-functional initiatives requiring alignment across multiple organizations.

Requirements

10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields.
5+ years leading managers and operational teams.
Demonstrated success leading enterprise-scale process transformation initiatives.
Experience managing recruiting operations, candidate experience/support, or similar service organizations.
Strong understanding of recruiting technology ecosystems (Greenhouse or comparable ATS, sourcing tools, scheduling/case management platforms).
Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.
Strong analytical skills with the ability to use operational metrics to drive decisions.
Proven ability to influence senior leaders without direct authority.
Excellent executive communication and stakeholder management skills.
Experience in high-growth technology companies.
Experience implementing recruiting technology or enterprise workflow platforms.
Familiarity with AI-enabled recruiting automation and candidate support technologies.
Lean Six Sigma certification or equivalent operational excellence training.
Experience leading organizational change and large cross-functional programs.

Skills

Lean
Service design
Automation
Workflow automation
AI
Lean Six Sigma
Business process management
Operational excellence
Change management

Location

New York
Denver
San Francisco
Scottsdale

Work Type

HYBRID
Onsite

Experience Level

Lead
10+ years of experience
5+ years leading managers

Salary/Compensations

$147,000/yr to $190,000/yr
$173,000/yr to $225,000/yr

Benefits

Competitive base pay
Benefits
Equity (RSUs)

About the Company

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves.

Equal Opportunity

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.