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About the Role
Serve as the Workplace and Real Estate Management (WREM) Hospitality Specialist, ensuring excellent customer service with minimal disruption. Operate as the primary contact for all hospitality services in the office, including food and beverage procurement and meeting support for staff and clients. Support and help coordinate client events with employees and the wider events team. Implement and monitor office-specific WREM procedures related to hospitality and assist other team members with office-wide facilities tasks.
Responsibilities
- Act as a resource for internal customers during meeting and event planning process
- Order, set up, and break down catering orders for client meetings, ensuring rooms are reset for following meetings
- Confirm meeting room and hospitality procedures are in place and followed
- Partner with broader strategic resources teams (Meeting Planning, IT Solutions, AV Production, Facilities, Marketing, Finance) to provide transparency across all groups for meeting and event execution
- Provide support for internal customers on conference room scheduling tool to effectively manage client meetings
- Allocate invoices for payment, prepare and submit expense reports and ensure hospitality expenses are paid in a timely manner
- Execute office administration services to meet the needs of local office staff, including furniture moves (may include lifting/assembling furniture up to 50 lbs.), repairs/maintenance, meetings/conference room services and general office operations
- Order, maintain inventory and manage food and beverages products in common staff kitchens and pantries
- Arrange for maintenance/repairs when needed, ensuring quick response and minimal disruption
- Serve as a contact for office services questions, issues or special requests
- Ensure outsourced staff meets performance expectations and service commitments and appropriate staffing levels are provided
- Maintain relationships with local office management and employees to stay abreast of needs and employee satisfaction
- Maintain relationships with external vendors, outsourcing firms and other office administration professionals
- Build relationships with corporate WREM staff to stay abreast of corporate standards, trends and changes
- Leverage relationships to respond to local office services needs/requests when needed
- Partner with the wider meeting planning and hospitality teams and follow best practices and firmwide hospitality standards to plan and coordinate office wide events
- Additional responsibilities as requested
Requirements
- Commits to satisfying internal and external customers
- Good organizational, communication, and daily prioritization skills
- Strong time management and project management skills
- Basic working knowledge of Microsoft office products
- Excellent verbal and written communication skills
- Proven problem solving and critical thinking skills
- Willingness to adapt to change
- Ability to work in a fast-paced environment
- Team player
Skills
- Hospitality experience
- Customer service
- Meeting and event planning
- Food and beverage procurement
- Office administration
- Facilities management
- Vendor management
- Relationship management
- Microsoft office products
Location
- New York City
Work Type
- Onsite
Experience Level
- 5+ years hospitality experience
Education Level
- Bachelor's degree
Salary/Compensations
- $80,000—$95,000 USD
Benefits
- Medical, dental and vision coverage
- Employer paid short & long-term disability and life insurance
- 401(k)
- Profit sharing
- Paid time off
- Maven family & fertility benefit
- Parental leave (including adoption, surrogacy, and foster placement)
- Other voluntary benefits
- Discretionary annual bonus
- Commission-based incentives
About the Company
- William Blair strives to attract qualified candidates who specialize in investment banking, investment management, private wealth management, and other strategic resource groups.
- We are committed to empowering our colleagues to deliver client success and engage in our communities.
- Our firm has delivered trusted advice for nine decades, continuing to deepen our expertise and relationships across asset classes and markets throughout North America, Europe, and Asia.
- We provide advisory services, strategies, and solutions to meet clients’ evolving needs amid dynamic market conditions and varying industries.
- What sets us apart is that we are an independent partnership, with colleagues who have unique experiences, perspectives, and backgrounds.
- We empower our people to bring their best thinking so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect.
- Learn more about us by visiting williamblair.com.
Equal Opportunity
- William Blair is an equal opportunity employer.
- It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for.
- EOE m/f/d/v