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About the Role
Invoca is seeking a Sales Engineer to join our dynamic, fast-growing team. This role is crucial to our go-to-market strategy, involving direct engagement with prospects' systems and data to prove value and ensure successful implementation. You will partner with Sales, Product, Engineering, and Customer Success to solve complex customer challenges, leveraging AI and continuous learning.
Responsibilities
- Partner directly with Account Executives on strategic, high-value accounts, joining calls, running technical discovery, and navigating complex integration and security reviews.
- Build working proofs of concept against a prospect's actual systems and data to prove out value before contracts are signed.
- Act as the lead technical voice in high-stakes reviews with customer CTOs and Security Officers, defending the scalability, data integrity, and security of your proposed solution.
- Own post-sale technical onboarding for key accounts, including implementation, custom configuration, and the first 90 days of validation.
- Build reusable tools, templates, and accelerators to improve efficiency for future deals and onboarding.
- Translate observations from customer engagements into clear, prioritized feedback for Product and Engineering teams.
- Use generative AI and agentic tooling (RAG, prompt engineering, LLM orchestration frameworks, function calling / tool use) to build solutions that solve customer workflows.
- Implement 'Human-in-the-Loop' checkpoints and other guardrails to ensure AI-driven solutions are reliable, safe, and free of hallucinations.
- Collaborate with Product and Engineering to maintain Invoca's 'AI-readiness' by acting as the feedback loop between the field and core product development.
Requirements
- Business acumen: ability to translate a technical architecture into a 'Value Story'.
- Comfort with ambiguity: ability to scope a working solution in a day with incomplete requirements.
- The 'Multiplier' mindset: enjoy building tools that make others successful, with a focus on documentation and reusable code.
- Genuine interest in the customer and the business problem, not just the technical one.
- 5+ years in Sales Engineering, Solution Architecture, or Forward Deployed Engineering in a SaaS environment.
- Excellent communication skills: ability to explain technical tradeoffs to non-technical stakeholders in real time.
Skills
- Generative AI
- Agentic tooling
- RAG
- Prompt engineering
- LLM orchestration frameworks
- Function calling / tool use
- Human-in-the-Loop
- Python
- JavaScript/Node.js
- RESTful APIs
- Webhooks
- OAuth2
- LangChain
- LlamaIndex
- Process automation tooling
- Gumloop
- Zapier
- Workato
Location
- U.S.
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $150,000–$190,000
Benefits
- Day-One Health Benefits – Medical, dental, and vision coverage
- Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP)
- Wellness Subsidy – Reimbursement for gym memberships, fitness classes, and more
- Flexible Time Off
- 20 U.S. paid holidays, including a winter break
- Paid Family Leave – Up to 12 weeks of 100% paid leave
- Paid Medical Leave – Up to 12 weeks of 100% paid leave
- Enterprise-Grade AI Tools
- Professional Development – Annual reimbursement of up to $500
- 401(k) plan through Fidelity with a company match of up to 4%
- Recognition Programs
- InVacation (Sabbatical) after seven years of service
About the Company
- Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth.
- Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.