Senior Manager, Digital & Third Party Delivery - Eataly Corporate
Eataly North America · NY, US
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About the Role
Leads the strategy, execution, and scaling of Eataly’s off-premise digital commerce and delivery operations, owning the growth and operational health of digital ordering platforms to ensure seamless customer experiences and maximum unit profitability.
Responsibilities
- Own relationships, contract terms, commission structures, and SLAs with 3rd-party delivery service providers.
- Drive digital sales volume, average order value (AOV), and conversion rates through marketplace merchandising, sponsored listings, and promotional campaigns.
- Build and standardize in-store operational procedures for digital ordering, including picking, packing, product substitutions, handoffs, and driver wait-time reduction.
- Oversee online catalog management, price integrity, real-time inventory availability, and product mapping across platforms.
- Collaborate with Marketing, Tech/POS, Finance, and store teams to roll out platform enhancements, test new service models, and resolve operational bottlenecks.
- Establish weekly and monthly KPI reporting routines tracking sales, order accuracy, missing item rates, cancellation rates, and customer satisfaction metrics to drive root-cause fixes.
- Develop training materials and field guidance to assist store managers and franchise/store teams with digital adoption and operational adherence.
Requirements
- 5+ years in digital commerce, off-premise strategy, product operations, or marketplace management within retail, QSR, or hospitality.
- Deep knowledge of 3rd-party aggregator ecosystems (DoorDash, Uber Eats, Instacart, Grubhub) and middleware integrations (e.g., Olo, Toast, Square, NCR Voyix).
- Hands-on understanding of retail store operations, order management systems (OMS), inventory workflows, and driver logistics.
- Advanced analytical and financial acumen; proficient with Excel, SQL, or BI tools to turn data into business decisions.
- Proven ability to manage cross-functional partners and field teams without direct authority in a multi-unit environment.
- Ability to work in a hybrid office environment with regular store visits.
- Travel up to 15–20% to Eataly store locations and partner sites as needed.
Skills
- Digital commerce
- Off-premise strategy
- Product operations
- Marketplace management
- 3rd-party aggregator ecosystems
- Middleware integrations
- Retail store operations
- Order management systems (OMS)
- Inventory workflows
- Driver logistics
- Excel
- SQL
- BI tools
- Leadership
- Cross-functional management
Location
- Hybrid office environment
- Store visits
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor’s degree in Business, Supply Chain, Technology, Operations, or related field (or equivalent experience).
Salary/Compensations
- $125,000 - $135,000
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is the world’s largest artisanal Italian food and beverage marketplace.
- Each Eataly is different, with its own character and own theme.
- All Eataly locations aim for guests to Eat authentic Italian food, Shop high-quality Italian, local and homemade products, and Learn through classes and product knowledge.
Equal Opportunity
- Eataly is an equal employment opportunity employer.
- It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.
- Eataly also prohibits harassment of applicants and employees based on any of these protected categories.
- It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.
- If contacted for an employment opportunity, please advise Human Resources if you require accommodation.