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About the Role

Community Mainstreaming Associates (CMA) is a non-profit organization dedicated to supporting individuals with developmental disabilities. We are seeking an experienced business leader to oversee Business Operations including Information Technology, Facilities, Procurement, and Compliance.

Responsibilities

Oversee technology, cybersecurity, data protection, access controls, backup and recovery systems, equipment, telecommunications, applications, platforms, document services, supplies, and related policies.
Manage technology and business service providers, vendors, contracts, assets, service levels, onboarding and offboarding controls, and replacement planning.
Lead sourcing, negotiations, vendor management, and cost-saving initiatives.
Ensure business systems and technology infrastructure are scalable, secure, reliable, and aligned with organizational needs.
Ensure that all CMA properties are attractive, safe, secure, accessible, and impeccably maintained, reflecting the highest standards of quality and care.
Coordinate facility priorities with program leaders and executive leadership.
Control project costs and provide executive leadership with regular updates regarding major capital projects.
Oversee renovations, expansions, major repairs, and capital improvement projects.
Ensure effective preventive maintenance, inspection, repair, and facility tracking systems are in place and maintained.
Monitor fleet costs and ensure transportation resources support program and operational needs.
Oversee vehicle fleet safety, maintenance, acquisition, replacement, registration, inspection, disposal, and driver compliance.
Work with Insurance broker(s) to obtain appropriate insurance coverage for organizations, including; Property, Automobile, Cyber-security, General liability, Professional liability, Employment Practices, Umbrella.
Oversee the Agency Compliance Officer and maintain an independent, adequately resourced compliance program.
Provide oversight related to Medicaid billing and documentation, state regulations, HIPAA, privacy, recordkeeping, individual rights, incident reporting, safeguarding, and employee obligations.
Maintain internal controls designed to prevent, identify, investigate, report, and correct billing errors, overpayments, fraud, abuse, neglect, conflicts of interest, and other potential violations.
Ensure compliance concerns are addressed appropriately and that individuals who report concerns are protected from retaliation.
Review compliance risks and findings and escalate significant matters to appropriate leadership.
Oversee corrective action plans, compliance training, audits, and investigations.
Keep executive leadership and the Board informed of material compliance and risk developments.
Develop scalable administrative systems, policies, service standards, and performance measures to support organizational growth.
Evaluate and streamline business processes to improve operational efficiency, service quality, accountability, and cost effectiveness.
Develop and manage operating and capital budgets, expenditures, purchasing controls, contract controls, cost analysis, and financial reporting.
Develop multi-year capital, equipment, technology, and infrastructure projections.
Lead and develop Business Administration and Compliance staff through clear expectations, performance goals, accountability, succession planning, recruitment, retention, collaboration, and continuous improvement.
Lead the strategic and operational management of CMA's social enterprise, including business planning, financial sustainability, performance monitoring, workforce coordination, community partnerships, and alignment with CMA's mission.
Support implementation and advancement of CMA's strategic plan.
Lead major organizational change initiatives and evaluate operational and industry trends.
Advise the CEO, Senior Leadership, and Board on significant operational, financial, technology, facilities, risk, compliance, and infrastructure matters.
Develop performance measures and reporting systems that provide leadership with visibility into organizational operations and resource utilization.

Requirements

Bachelor's degree in a relevant field.
Seven to ten years of progressive management experience within a complex organization.
Demonstrated experience leading multiple administrative functions, including budgets, contracts, capital projects, facilities, fleet, insurance, risk, technology, cybersecurity, or compliance.
Strong data management and analytical skills.
Strong negotiation, communication, and problem-solving skills.
Demonstrated ability to lead teams, manage complex projects, and collaborate across departments.
Ability to develop and implement organizational policies, procedures, systems, and performance measures.
Strong understanding of organizational risk, operational controls, and regulatory compliance.

Skills

Technology
Cybersecurity
Data protection
Access controls
Backup and recovery systems
Telecommunications
Applications
Platforms
Document services
Procurement
Facilities management
Fleet management
Insurance
Risk management
Compliance
Medicaid billing
HIPAA
Negotiation
Communication
Problem-solving
Team leadership
Project management
Cross-departmental collaboration
Policy development
Procedure development
System implementation
Performance measurement
Budget management
Contract management
Cost analysis
Financial reporting
Strategic planning
Change management
Data management
Analytical skills

Experience Level

Seven to ten years of progressive management experience

Education Level

Bachelor's degree
Master's degree in business administration, public administration, healthcare administration, nonprofit management, or related field

Benefits

Comprehensive health and welfare benefits package
Medical
Employer-paid Dental Benefits
Vision Plan
Accident Insurance
Critical Illness Insurance
Pet Insurance
Identity Theft & Fraud Protection
Legal Services
Life Insurance: 100% employer-paid coverage of 1x annual salary.
Voluntary Life Insurance
Long-Term Disability Benefits
Section 125 Flexible Spending Program
403(b) Retirement Plan: Organization match of up to 5%

About the Company

Community Mainstreaming Associates (CMA) is a non-profit organization dedicated to supporting individuals with developmental disabilities.