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About the Role
Preferred Travel Group (PTG) is seeking a strategic, data-driven, and customer-focused Senior Product Manager to own the end-to-end product experience for iprefer.com and the I Prefer mobile application. This high-impact role involves translating vision into execution, leading the delivery of digital experiences that engage travelers, strengthen loyalty, and support business growth. You will be the day-to-day product owner for PTG's primary Brand and B2B user-facing digital properties, responsible for roadmap, backlog, and delivery execution, partnering closely with engineering, design, marketing, and loyalty operations.
Responsibilities
- Own end-to-end delivery planning for brand and B2B consumer web and mobile releases, including roadmap sequencing, backlog health, sprint readiness, launch coordination, and post-release validation.
- Partner with engineering and UX to break strategy into well-defined epics, user stories, acceptance criteria, and release plans.
- Maintain a clear operating cadence for stakeholder reviews, dependency management, and delivery trade-off decisions.
- Serve as the primary Product Owner for PTG’s Brand sites, ensuring the digital roadmap reflects member needs, commercial goals, brand priorities, and operational requirements.
- Drive continuous improvement of discovery, booking, account, offers, and loyalty redemption experiences across responsive web and mobile app surfaces.
- Translate member insights, business priorities, analytics, and stakeholder feedback into a prioritized roadmap.
- Establish and define product KPIs, instrument key user flows, and utilize analytics to inform prioritization decisions and demonstrate product impact.
- Define and track GEO performance metrics.
- Provide day-to-day prioritization, coaching, and delivery guidance for the part-time B2B Product Owner.
- Coordinate B2B and Brand roadmap dependencies for holistic planning and clear communication.
- Lead release readiness for Brand websites and mobile launches, ensuring scope, QA, analytics tagging, content, merchandising, training, and stakeholder communications are complete.
- Create a clear delivery operating model defining intake, prioritization, sprint planning, dependency tracking, launch approvals, and post-launch measurement.
- Proactively identify risks, blockers, resourcing gaps, and cross-platform dependencies, escalating trade-offs with clear recommendations.
- Own the ongoing optimization of core Brand consumer journeys across web and mobile.
- Use behavioral data, voice-of-customer inputs, usability findings, and business performance trends to prioritize improvements.
- Partner with UX, content, CRM, loyalty, and hotel-facing teams to ensure B2C product experiences are intuitive, personalized, commercially effective, and consistent across channels.
Requirements
- 6+ years in consumer product management, with at least 3 years owning customer-facing web and native mobile experiences end to end.
- Demonstrated ownership of a native mobile app lifecycle: release trains, phased rollouts, App Store and Play review, version deprecation, feature flagging, and crash and performance monitoring.
- Practical understanding of modern composable front-end architecture: headless CMS, API-first and BFF patterns, server-side and edge rendering, design systems and component libraries.
- Fluency in web performance and its commercial consequences: Core Web Vitals, page weight, third-party script load, and the conversion cost of each.
- Experience running experimentation programs including A/B and multivariate tests, holdout design, baseline establishment, and using conversion, engagement, and retention data to decide what ships next.
- Experience turning personalization inputs into concrete on-surface treatments, and defining the measurement that proves they worked.
- Proven partnership with UX and design teams or agencies: shaping research, pressure-testing flows, and holding a consistent experience across surfaces.
- Demonstrated ability to translate technical tradeoffs into business value for non-technical executive audiences.
- Comfort operating in ambiguity with an entrepreneurial mindset: prototyping rapidly, defining metrics where none exist, and pivoting based on data.
- Working knowledge of consent and privacy requirements as they land on the front end (GDPR, CCPA, CMP integration, cookie and tracking governance).
- Experience with GEO, AEO, or structured data strategy for AI and search discoverability, including schema markup, entity-based content models, and how page architecture affects citation and crawl behavior.
- Familiarity with headless CMS platforms and how content modeling decisions affect editorial velocity, component reuse, and front-end delivery across web and app.
- Experience in travel, hospitality, e-commerce, or loyalty, with exposure to search-to-booking funnels, multi-currency and multi-language delivery, or membership and rewards experiences.
- Track record shipping to WCAG 2.1/2.2 AA and treating accessibility as a launch requirement.
Skills
- Product Management
- Web and Mobile Experiences
- Native Mobile App Lifecycle Management
- Composable Front-End Architecture
- Headless CMS
- API-First and BFF Patterns
- Server-Side and Edge Rendering
- Design Systems and Component Libraries
- Web Performance Optimization
- Core Web Vitals
- Experimentation Programs (A/B, Multivariate)
- Personalization
- UX/Design Partnership
- Agile Methodologies
- Data Analysis
- Roadmap Development
- Backlog Management
- Stakeholder Management
- Risk Management
- Consumer Experience Optimization
- GDPR
- CCPA
- WCAG 2.1/2.2 AA Accessibility
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Salary/Compensations
- $155,000 - $175,000
About the Company
- Preferred Travel Group champions the power of travel to inspire meaningful connections and enrich lives. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit.
- Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.
- When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.