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About the Role
Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to serve as the primary point of contact for veterinary clients, significantly influencing their experience. The ideal candidate is a customer service expert adept at handling fast-paced environments, communicating effectively, and demonstrating a strong passion for animal welfare.
Responsibilities
- Greet clients and their pets, manage appointment check-ins, confirm appointment details, and escort clients to exam rooms.
- Accurately account for service and product sales, process payments (including credit/debit cards), and schedule future appointments.
- Handle incoming client calls regarding appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Demonstrate understanding of common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Contribute to maintaining a clean and organized environment to ensure a positive client experience.
Requirements
- Previous experience in a veterinary office is preferred.
- Basic knowledge of veterinary terminology and procedures.
- Comfort discussing sensitive topics, such as end-of-life care and financial matters, with empathy.
- Ability to maintain a calm, professional, and positive demeanor.
Skills
- Customer service
- Clear communication
- Animal care
- Veterinary terminology
- Pet behavior
- Payment processing
- Appointment scheduling
Location
- Hudson Highlands
Work Type
- Full-time
Experience Level
- Determined by candidate's skills, experience, and qualifications
Salary/Compensations
- $17 - $22.00 per hour
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
About the Company
- Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice with over 50 years of community service.
- The practice is committed to upholding compassion, integrity, respect, and selflessness.
- Their modern, 11,000 sq ft facility includes specialized suites for ultrasound, dental, and surgery, multiple patient wards (including a separate cat ward), ICU, radiology, a spacious treatment room, and a welcoming reception area.
- The facility is equipped with a Class IV laser unit and a digital thermal imaging unit.