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About the Role
Serve as the primary liaison between customers and Dynatect, providing timely and courteous support for inquiries regarding new orders, pricing, order status, and expediting. Support budgetary goals, resolve product and service issues, and manage order support functions across applicable product groups.
Responsibilities
- Support budgetary goals for Dynatect’s external representative network, as assigned.
- Assist in resolving all product and service problem concerns between the customer and Dynatect’s internal resources.
- Provide return authorization numbers, as needed.
- Perform all order support functions across applicable product groups.
- Distribute or address all incoming calls to Dynatect’s main phone line.
- Works in a safe and courteous manner.
- Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvement efforts.
- Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.
- Work with internal and external stakeholders to identify and support sales growth areas for Dynatect in your assigned territory.
- Respond to customer order status requests.
- Coordinates expedite requests with Dynatect’s production planning department.
- Support engineering efforts by managing and organizing drawings and templates for approval, to validate Dynatect’s design prior to starting the manufacturing process.
- Administer order requirements via specific customer portals, as assigned.
- Extract relevant data according to Dynatect’s internal process/order management requirements.
- Process customer requests for credits and refunds according to established company policies and guidelines.
- Provide return authorization numbers and instructions to customers and representatives with warranty claims or product failures.
- Schedules ship dates for orders within established guidelines as needed.
- Understand and adhere to the Customer Service department “backup” policies.
- All other duties as assigned.
Requirements
- Proven record of stable work history and good attendance required.
- Ability to communicate effectively both orally and in writing required.
- Basic math skills are required.
- Strong computer skills (database, word processing) and navigational ability among various business system software required.
- Organizational skills to maintain files and records effectively required.
- Accurate data entry skills.
Skills
- Customer service
- Sales
- Database management
- Microsoft Office Suite (Word, Excel)
Location
- Dynatect Calhoun - New Berlin, WI
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma / GED or higher-level education
- 2- or 4-year degree from post-secondary education preferred
Salary/Compensations
- Undisclosed
About the Company
- Dynatect is a company focused on growing sales through exemplary customer service.