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About the Role
The Client Solutions Engineer (CSE) acts as a crucial technical link between Dynatect, its customers, and external Sales Representatives. This role involves providing product recommendations, generating quotes, and supporting both pre- and post-sales activities for custom and standard product applications. The CSE will support one of Dynatect’s North American manufacturing facilities and may require occasional travel. Collaboration with engineering, commercial leadership, and fellow CSEs is key to ensuring project success, customer satisfaction, and ongoing improvements in sales processes. Developing strong technical expertise and fostering trusted relationships with internal and external stakeholders are vital for success.
Responsibilities
- Work safely and courteously, adhering to all Company policies and procedures.
- Serve as a technical resource for customers and Reps by evaluating applications, recommending solutions, and generating accurate quotes.
- Collect and communicate necessary application details to engineering for “non-standard” product solutions.
- Convert inquiries to orders by guiding customers through product selection, quoting, and order processing via phone, email, or in person.
- Collaborate with Commercial Managers and Reps to identify competitive opportunities and risks and support market or key account plans.
- Maintain customer, quote, and Rep records within ERP and CRM systems.
- Support issue resolution by identifying root causes and coordinating corrective actions.
- Participate in industry trade shows and conferences; represent Dynatect at booths or product displays.
- Conduct product training sessions for customers and Reps, focusing on applications, specifications, and value propositions.
- Contribute to continuous improvement initiatives aimed at enhancing quality, efficiency, and customer experience.
- Support the tracking and reporting of sales metrics, performance data, and the efficiency of quote response time.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in engineering or business; technical background strongly preferred.
- 3-5 years prior inside sales or customer-facing technical support experience, ideally in a manufacturing setting.
- Strong verbal and written communication skills with the ability to influence, resolve conflict, and build relationships.
- Proficiency with Microsoft Office Suite, ERP/CRM systems, and general office tools.
- Analytical skills with the ability to interpret technical data, perform basic math, and apply geometric concepts.
- Ability to read and interpret engineering drawings, tolerances, and specifications.
- Familiarity with common measurement tools (ruler, caliper, micrometer, etc.).
- Customer-centric mindset with strong problem-solving skills.
- Ability to manage multiple priorities and high-volume workload.
- Organized and detail-oriented with strong follow-through.
- Self-starter who thrives in a team-oriented environment.
Skills
- Technical liaison
- Product recommendation
- Quoting
- Pre-sales support
- Post-sales support
- Application evaluation
- Customer guidance
- Order processing
- Competitive analysis
- Market planning
- Key account planning
- Record maintenance (ERP/CRM)
- Issue resolution
- Root cause analysis
- Corrective action coordination
- Trade show participation
- Product training
- Continuous improvement
- Sales metrics tracking
- Performance reporting
- Quote response time efficiency
- Microsoft Office Suite proficiency
- ERP/CRM systems proficiency
- General office tools proficiency
- Analytical skills
- Technical data interpretation
- Basic math skills
- Geometric concepts application
- Engineering drawing interpretation
- Tolerance interpretation
- Specification interpretation
- Measurement tool familiarity
- Problem-solving
- Priority management
- Workload management
- Organization
- Detail-orientation
- Follow-through
- Teamwork
Location
- Dynatect Calhoun - New Berlin, WI
Work Type
- Periodic travel
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in engineering or business
Salary/Compensations
- Undisclosed
About the Company
- Dynatect is a manufacturing company with two North American locations.