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About the Role
Fairstone is hiring a full-time Branch Manager in our Downtown Toronto, Ontario branch. This role involves developing new business, maintaining client relationships, and empowering team members within a growing business.
Responsibilities
- Lead the overall success of the branch by maintaining and optimizing branch profitability.
- Grow the business by developing new opportunities and supporting client acquisition through multiple channels.
- Create a best-in-class customer experience by fostering a welcoming environment and ensuring all customer needs are met.
- Implement people strategy that attracts, retains, and develops talent.
- Drive accountability and coach team members to achieve operational, developmental, and customer experience expectations.
- Lead change initiatives and ensure all relevant information is cascaded to teams.
- Ensure high employee engagement and develop individual development plans.
- Ensure all activities are conducted in compliance with governing regulations, internal policies, and procedures.
- Maintain a high degree of confidentiality of client information and comply with policies on customer confidentiality.
- Act as a Fairstone ambassador in local communities and project a positive company image.
Requirements
- Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience.
- Excellent interpersonal and customer relationship building skills.
- Strong communication skills to communicate with all levels of employees, managers, and customers.
- Demonstrated effective verbal, written, and listening skills.
- Ability to be a self-starter, proactive, and display initiative.
- Ability to work flexible hours in a fast-paced environment and manage multiple priorities.
- Must successfully pass a criminal background check, credit check, and validation of work experience.
Skills
- Business development
- Client relationship management
- Team leadership
- Customer service
- Talent management
- Coaching
- Change management
- Employee engagement
- Compliance
- Confidentiality
- Interpersonal skills
- Communication skills
- Verbal communication
- Written communication
- Listening skills
- Proactiveness
- Initiative
- Time management
- Prioritization
Location
- Downtown Toronto, Ontario
Work Type
- Full-time
- Permanent
Experience Level
- 3-5 years of management experience
- 3-5 years of finance industry sales experience
Education Level
- College diploma preferred
- BS/BA with coursework in Business preferred
Salary/Compensations
- $70,000-100,000
Benefits
- Minimum 15 days vacation and additional wellness days, plus statutory holidays.
- Flexible hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week.
- Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
- Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
- Wellness: Tailored well-being solutions available 24/7.
- Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
- Reward Program: Collect points for travel or merchandise.
- Employee Referral Program: Earn a bonus when referring a friend.
- Employee Discounts: We offer numerous discounts at various retailers.
- Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
- Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.
- Generous vacation based on your role, statutory holidays, plus 6 wellness days.
- Comprehensive health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program.
- Community Impact: One paid volunteer day.
About the Company
- Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing.
- Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options.
- Our culture is built on strong values and leadership principles.
- Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Equal Opportunity
- Fairstone is an equal opportunity employer.
- We will make reasonable accommodations to respond to the needs of people with disabilities.
- Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.