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About the Role

Reporting to the Program Manager Business Support, this role initiates, plans, and oversees the implementation of division-wide priorities, providing strategic advice and operational support to the Divisions’ Senior Management Team.

Responsibilities

Leads and manages organizational development projects, including strategic planning, business planning, business performance management, process improvement, employee engagement, learning and development, and diversity, equity and inclusion initiatives.
Facilitates strategic planning exercises, workshops, consultations, and working sessions with management and staff to support the development and implementation of divisional strategies and action plans.
Coordinates the development, monitoring, and reporting of organizational performance measures, strategic objectives, and continuous improvement initiatives to support evidence-based decision-making and accountability.
Develops and implements detailed plans and recommends policies regarding program specific requirements.
Manages assigned projects, ensuring effective teamwork, communication, high standards of work quality, organizational performance, and continuous learning.
Conducts research into assigned areas, considering developments within the field, corporate policies, legislation, and initiatives by other government levels.
Ensures project expenditures are controlled and maintained within approved budget limitations.
Oversees multi-disciplinary teams to deliver high-quality project management services on divisional projects.
Conducts research, identifies stakeholder requirements, and analyzes business processes for opportunities to optimize operational efficiencies, effectiveness, and service delivery.
Anticipates, analyzes, and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution, and negotiation skills.
Performs service level adjustment scenarios and participates in meetings involving confidential strategic, operational, or labor relations issues.
Responds to emergency and priority situations by anticipating problems, making decisions, and deploying appropriate financial and human resources.
Oversees and evaluates the work performance of external service providers regarding quality, timeline, cost, and task completion.
Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with City and divisional priorities.
Monitors work output, reviews project deliverables, and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule, on budget, and at quality standards.
Develops and implements project control systems, procurement oversight, cost evaluation methodologies, and performance evaluation criteria in accordance with approved corporate policies and guidelines.
Reviews, evaluates, and recommends detailed project plans and deliverables to Director/Manager, including project scheduling and reporting on subproject status.
Manages and reports sub-project progress to senior management regarding technology, staffing, costs, schedules, and operations.
Prepares, develops, and negotiates agreements with suppliers, contractors, other divisions, partner organizations, agencies, and community groups.
Develops and manages requests for proposals/quotations and manages evaluation, selection processes, and contracts with suppliers.
Ensures compliance with contractual agreements, project charters, and legislative requirements.
Manages contentious issues regarding projects, ensuring follow-up documentation, corrective action, and implementation of preventative strategies.
Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders.
Develops, coordinates, and approves effective communication activities for all staff levels to ensure the strategic plan is understood and paramount in decision-making.
Communicates potential situations of political and/or media attention; recommends courses of action and ensures the Director/Manager is apprised of issues impacting service delivery or divisional operations.
Conducts and/or coordinates appropriate training and communication to staff regarding events/projects policies and procedures and makes revisions as necessary.
Ensures the quality of work and service meets corporate and divisional standards and employees are trained to perform work in compliance with all applicable legislative regulations.
Represents the division in meetings with a wide range of internal and external stakeholders, City Divisions, community groups, agencies, senior staff, and elected officials.
Cultivates and retains strategic relationships with corporate representatives, media partners, local businesses, politicians, and internal senior level management.
Develops briefing notes and reports to senior management, Committees, and Council.

Requirements

Post-secondary education in a professional discipline pertinent to the job function combined with relevant experience or an equivalent of education and experience.
Considerable experience in leading complex projects, including developing and implementing project design, schedule, budget, identifying and mitigating project risks, managing deliverables, and identifying and achieving outcomes and objectives.
Considerable experience in improving organizational effectiveness through change, including business process improvement, employee development, and organizational performance measurement and management.
Considerable experience managing a large number of projects and/or programs and thriving in a fast-paced creative environment with competing deadlines, multiple tasks, and high expectations.
Experience establishing and maintaining effective partnerships with diverse internal and external stakeholders, including negotiating diverse interests to identify and implement solutions that advance project or program objectives.
Strong political and strategic acumen, with the ability to navigate ambiguity and develop recommendations that advance the organization's mandate.
Excellent oral and written communication, presentation, and interpersonal skills.
Strong interpersonal, consensus building, consultation, facilitation, and negotiation skills.

Skills

Project Management
Strategic Planning
Business Planning
Business Process Improvement
Employee Engagement
Learning and Development
Diversity, Equity and Inclusion
Performance Management
Change Management
Stakeholder Management
Negotiation
Conflict Resolution
Communication
Interpersonal Skills
Consensus Building
Consultation
Facilitation
Political Acumen
Strategic Acumen

Location

Metro Hall, 55 John St, Toronto

Work Type

Full-time
Temporary

Experience Level

Considerable experience in leading complex projects
Considerable experience in improving organizational effectiveness
Considerable experience managing a large number of projects and/or programs
Experience establishing and maintaining effective partnerships

Education Level

Post-secondary education in a professional discipline pertinent to the job function or equivalent

Salary/Compensations

$105,241.00 - $160,649.00

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.