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About the Role
The Director, Technical Solutions leads the end-to-end technical delivery of mission-critical Workplace Benefits initiatives, translating business strategy into secure, scalable solutions that improve customer outcomes, enable growth, and advance modernization, including AI-enabled capabilities. This role aligns cross-functional teams, makes clear technical trade-offs, and creates conditions for predictable, high-quality delivery.
Responsibilities
- Own the technical roadmap and end-to-end delivery of complex initiatives, from discovery and architecture through implementation and transition to operations.
- Translate business objectives into secure, scalable solutions that improve customer outcomes, enable growth and reduce friction.
- Lead cross-functional teams across architecture, engineering, integration, security and operations, providing clear direction and accountability.
- Make and communicate informed trade-offs across scope, cost, risk, quality and delivery timelines.
- Identify and mitigate technical, security, performance, compliance and operational risks.
- Ensure solutions are ready for launch and ongoing operation, including testing, support, warranty, security and lifecycle planning.
- Ensure delivery aligns with approved architecture patterns, engineering standards, security controls and regulatory requirements.
- Partner with business, PMO, architecture, security, risk, operations and vendors to develop estimates, manage dependencies and enable predictable delivery.
- Advance automation, AI-enabled delivery and engineering practices that improve speed, quality, reliability and maintainability.
- Manage people and financial resources responsibly while building trusted relationships across internal and external partners.
- Build an inclusive, accountable and high-performing culture through coaching, continuous learning, experimentation and a progress-over-perfection mindset.
Requirements
- A post-secondary degree or diploma in business, computer science or a related field—or an equivalent combination of education and experience.
- Six or more years of progressive engineering or technology leadership experience.
- Demonstrated success delivering complex, regulated, multi-system initiatives and leading teams through change.
- Strong business and systems thinking, with the ability to connect technical decisions to customer and business outcomes.
- Working knowledge of modern engineering practices, including automated testing, deployment automation and secure software delivery.
- Outcome-driven and pragmatic with a bias for action, balancing speed, risk, quality and long-term sustainability.
- Clear, influential communication and a track record of building collaborative relationships across business, technology and vendor partners.
- Experience coaching technical practitioners and building accountable, inclusive teams.
- A growth mindset: you seek feedback, learn quickly and adapt your approach as priorities evolve.
Skills
- Modern engineering practices
- Automated testing
- Deployment automation
- Secure software delivery
- AI
- Cloud-hosted solutions
- Mainframe technologies
- Financial services
- Canadian health insurance industry
Location
- Hybrid
Work Type
- Permanent
- Full Time
Experience Level
- Six or more years of progressive engineering or technology leadership experience
Education Level
- Post-secondary degree or diploma in business, computer science or a related field, or equivalent combination of education and experience
Salary/Compensations
- $128,200 - $178,200 annually
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
About the Company
- At Canada Life, we put customers at the centre of everything we do.
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.