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About the Role
The Team Leader supports store leadership by delivering exceptional customer service, coaching team members, and managing assigned sales floor areas. This role involves owning specific presentation areas like Power Panels, Clipstrips, and Endcaps, as well as supporting BOPIS/OMNI operations and leading assigned team members during shifts.
Responsibilities
- Maintain regular and predictable attendance.
- Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
- Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
- Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
- Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
- Deliver Legendary Service and model selling behaviors as one of the top selling Team Members in the store.
- Own Power Panel execution, maintenance, replenishment, signing, and recovery.
- Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
- Own Endcap execution, maintenance, signing, and recovery.
- Own full weekly Clothing Department recovery, including assigned standards and follow-up.
- Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
- Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
- Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
- Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
- Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
- Complete all documentation associated with the above job duties accurately and timely.
- Obtain license or certifications as needed by the business.
- May be required to perform other duties as assigned.
Requirements
- Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
- Supervisory experience preferred.
- Must be at least 18 years of age and possess a valid driver’s license.
- Ability to read, write, and count accurately.
- Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
- Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
- Ability to occasionally lift or reach merchandise overhead.
- Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
- Ability to move throughout the store for an entire shift.
- Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
- Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register).
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
- Ability to read, write, and count accurately to complete all documentation.
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
- Ability to process information / merchandise through the point-of-sale system.
- Ability to handle and be in contact with birds/poultry.
- Ability to successfully complete training and certification to dispense propane, and to dispense propane.
- Ability to successfully complete all required training.
- Ability to travel as required in support of district needs.
- Ability to drive or operate a vehicle for business needs.
- Ability to successfully complete training and certification for various business needs.
Skills
- Basic computer skills.
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
- Ability to perform and execute principle responsibilities of Team Members.
- Written and verbal communication skills.
Location
- Store
Work Type
- Full-time
- Part-time
Experience Level
- Team Leader
- Supervisory experience preferred
Education Level
- High school diploma or equivalent is preferred, but not required.
Benefits
- Company-paid life and disability insurance
- Paid parental leave
- Tuition reimbursement
- Family planning resources such as adoption and surrogacy assistance
About the Company
- At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package.
- We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
- Our benefits extend beyond medical, dental, and vision coverage.