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About the Role

We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. Success in this role comes from consistent follow-through, sound judgement, openness to feedback, and a willingness to grow.

Responsibilities

Perform daily Software Asset Management (SAM) and Application Lifecycle Management (ALM) operations, completing assigned requests, incidents, tasks, controls, and fulfilment activities within established service levels and procedures.
Maintain the single authoritative application inventory by reconciling discovery, installation, deployment, ownership, service-relationship, and lifecycle data across multiple sources.
Identify, record, and periodically attest a named business owner and technical owner for each in-scope application; follow up on missing or outdated ownership and escalate unresolved gaps.
Execute stage-gated application lifecycle workflows from intake to retirement.
Classify and maintain required application metadata, including criticality, business function, lifecycle stage, support model, vendor support status, and end-of-life dates.
Monitor installed versions, vendor support status, end-of-support, end-of-life, and out-of-policy conditions; issue proactive alerts and initiate upgrade, replacement, exception, or retirement work.
Map Cybersecurity scan findings to the affected application and accountable owner, apply the approved criticality tier and remediation SLA, track progress, and escalate overdue actions.
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved actions; verify closure through deployment status, owner attestation, or re-scan results.
Perform SAM fulfilment and analysis, including license availability checks, assignment, reclamation, entitlement-to-install reconciliation, and effective license position maintenance.
Translate ALM lifecycle events into clear handoffs to SAM for license reclamation, renewal, or procurement.
Produce operational reporting on inventory quality, ownership coverage, application currency, unsupported software, vulnerability remediation, lifecycle exceptions, and license position.
Support application portfolio reviews by identifying rationalization candidates, duplicate or unused applications, and upcoming end-of-support risks.
Maintain audit-ready records, approvals, exceptions, attestations, work instructions, knowledge articles, and evidence repositories.
Identify and implement approved improvements to data validation, alerting, workflow, automation, self-service, reporting, and recurring-error reduction.

Requirements

Two or more years of experience in IT operations, Software Asset Management, IT Asset Management, application management, service management, data operations, or a related role.
Experience with, or a demonstrated ability to learn, a SAM/ITAM or ITSM platform such as ServiceNow SAM Pro, Flexera, or an equivalent tool.
Working knowledge of software licensing concepts and models.
Experience interpreting agreements, purchase records, entitlements, usage rights, discovery data, deployment data, and usage records.
Strong spreadsheet and data-analysis skills.
Demonstrate punctuality and dependability.
Curiosity and Learning Agility.
Accuracy and Attention to Detail.
Reliability and Work Ethic.
Positive Service Mindset.
Continuous Improvement.
Communication and Collaboration.
Adaptability and Flexibility.

Skills

Software Asset Management (SAM)
Application Lifecycle Management (ALM)
ServiceNow CMDB
Flexera
Intune
ITSM platform
Software licensing concepts
Spreadsheet skills
Data analysis
Reporting tools
Visualization tools
SQL
Power Query
Scripting
Workflow automation
Application lifecycle
Configuration management
ITIL/ITSM
Data governance
Software asset management standards

Location

Montreal
Toronto

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree

About the Company

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.