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About the Role
Coordinates and reports on shuttle operations to ensure we deliver a safe, efficient, on-time, and excellent passenger transportation service.
Responsibilities
- Check on the status of vehicles that have gone in for maintenance/inspection and coordinate pickup/delivery.
- Review and edit the schedule as needed with coordination with management.
- Ensure drivers have their proper uniform, proper vehicle, are logged in to various programs, and have instructions for their shifts.
- Coordinate shuttle cleaner’s tasks for that day.
- Track vehicle locations using GPS or radio logs to keep fleets on schedule.
- Assist passengers with problems requesting rides or tracking shuttles through the shuttle tracking app.
- Maintain constant contact with drivers via two-way radio, phone, or dispatch software.
- Take in, document and research customer complaints from staff regarding services.
- Call locations at various times to ensure staff is onsite.
- Report traffic delays, accidents, vehicle breakdowns, passenger inquiries, and emergency response coordination.
- Complete and email daily, weekly, and monthly reports.
- Review and enter driver hours into payroll.
- Track vehicle maintenance.
- Review driver logs for completeness and accuracy.
- Review video from the vehicle camera system.
- Track employee safety record and create performance reports.
- Perform other related duties as assigned.
Requirements
- Clear speaking voice and strong active listening skills for passenger and driver interactions.
- Ability to handle multiple live feeds, calls, and schedule updates at the same time.
- Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera system, and basic office programs.
- Calm decision-making during high-stress situations like upset customers, drivers, or schedule disruptions.
- Excellent verbal and written communication skills.
- Basic understanding of geographical area and mapping programs to facilitate efficient routing.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Skills
- Communication
- Multitasking
- Tech Proficiency
- Composure
Location
- Syracuse
Work Type
- In-person
- Full-time
Experience Level
- Based on experience and education
Education Level
- Associates / bachelor’s degree in business administration
- High school diploma or equivalent with prior customer service or transportation experience
Salary/Compensations
- $19.00 - $20.50 per hour
About the Company
- VPA has been in the Transportation and Parking Industry for over 35 years and operates a fleet of shuttle vehicles in Syracuse.