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About the Role

The Assistant General Manager assists the General Manager in leading daily front-of-house operations and employees, ensuring gracious hospitality and managing all front-of-house activities. This role involves interacting with guests, employees, and supervisors in a polite and courteous manner.

Responsibilities

Maintain professional appearance standards.
Anticipate and accommodate guest needs.
Ensure the general cleanliness of the front-of-house and venue.
Assist in interviewing, hiring, and training new applicants.
Manage scheduling, growth opportunities, and employee development for front-of-house staff.
Collaborate with the GM on job performance reviews.
Oversee front-of-house operations for quality, safety, beverage accuracy, efficiency, and profitability.
Regulate executive-level POS functions.
Participate in reviewing the venue’s monthly Profit & Loss statement.
Ensure compliance with Department of Health and company sanitation standards.
Ensure venue compliance with all federal, state, and local laws, regulations, and company policies.
Coach and develop front-of-house employees by setting clear guidelines and expectations.
Ensure all mechanical systems are in good working order and compliant with ordinances.
Ensure all employees comply with front-of-house standards and procedures.
Possess in-depth knowledge of all food and beverage menus and the venue.
Resolve guest and employee concerns.
Reconcile all end-of-shift financials.
Possess practical knowledge in the job duties of all supervised employees.
Communicate clearly and concisely with heart-of-house employees during service.
Ensure completion of all opening and closing procedures.
Attend and lead daily pre-service meetings.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Oversee the replacement or repair of damaged equipment or furniture.
Attend and participate in training sessions, departmental meetings, and daily pre-service meetings.
Learn by listening, observing, sharing knowledge, and leading by example.
Portray a positive and professional attitude.
Work as part of a team, providing help and support to team members.
Assist with or complete additional tasks as assigned.

Requirements

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager, or senior manager in a high-volume setting.
Strong guest service foundation.
Ability to coach and build a team.
Problem-solving skills.
Leadership skills.
Demonstrated financial acumen with P&L statements and labor models is desirable.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Must have strong problem-solving skills.
Excellent written and verbal communication skills required.
Ability to work under pressure and meet deadlines.
Must have good positive energy throughout the day.
Must be able to read computer monitors and print legibly.
Must be able to sit and/or stand for extended periods of time.
Must be able to move quickly through work and set the pace in the office.
Must be able to push and lift up to 75 lbs.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain a high level of confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

Hospitality experience
Guest service
Team building
Problem-solving
Leadership
Financial acumen
P&L statements
Labor models
Organization
Self-motivation
Proactive
Attention to detail
Computer proficiency (Microsoft Products)
POS systems
Technology proficiency
Written communication
Verbal communication
Working under pressure
Meeting deadlines
Positive energy
Reading computer monitors
Legible printing
Sitting for extended periods
Standing for extended periods
Moving quickly
Setting pace
Pushing up to 75 lbs
Lifting up to 75 lbs
Teamwork
Professional interaction
Courteous interaction
Confidentiality
Handling fast-paced environments
Handling busy environments
Handling stressful environments

Location

West Chelsea

Work Type

Full-time
Irregular shifts
Evening shifts
Weekend shifts
Holiday work

Experience Level

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting

Education Level

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
Tao Group Hospitality Assistant General Manager Training Program
PCI/DSS Training
Alcohol Awareness Training
Food Handling Training
Gaming Registration (where applicable)

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) Retirement Program with Employer Match
Life Insurance Plans
Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off

About the Company

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.