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About the Role
This role has primary ownership of NetSuite and other critical business systems, focusing on administration, integration, and AI-driven automation to streamline processes and improve efficiency across various departments.
Responsibilities
- Oversee administration of NetSuite, including user access, roles/permissions, licensing, and environment management.
- Manage planning and communication for major upgrade cycles, releases, and environment refreshes.
- Ensure configuration and customization requests align with business needs.
- Provide end users with a reliable support path for systems issues and oversee resolution of complex problems.
- Monitor platform health and vendor performance, ensuring timely communication to the business.
- Track vendor product roadmaps and evaluate new features, such as AI tooling, for system relevance.
- Manage vendor relationships for administration, support, and project delivery.
- Identify and design AI-driven automation for redundant or manual business processes.
- Own and manage integrations between core systems, acting as the primary owner for data exchange.
- Establish standards and governance for the design, testing, and maintenance of new integrations.
- Lead User Acceptance Testing (UAT) for new system implementations and integrations.
- Project manage the onboarding of new systems and integrations from kickoff through launch.
- Partner with multiple teams to scope, support, and deliver projects requiring new or modified system integrations.
Requirements
- 5+ years of experience in retail business operations and technology/systems.
- Hands-on experience administering NetSuite or a comparable ERP.
- Demonstrated experience using AI tools to automate manual/redundant business processes.
- Experience owning system integrations end-to-end, including architecture, UAT planning, and execution.
- Strong project management skills, particularly leading onboarding of new systems or integrations across multiple teams.
- Experience with retail/DTC business processes (store openings, wholesale, e-commerce, financial close).
- Excellent cross-functional leadership and communication skills.
- Experience managing direct reports and/or external vendors/consultants.
Skills
- NetSuite administration
- ERP administration
- AI tools for automation
- System integration
- Project management
- Retail/DTC business processes
- Cross-functional leadership
- Vendor management
Location
- California
Work Type
- Full-time
Experience Level
- Senior Manager
Salary/Compensations
- $120,000 - $140,000 USD
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Founded in 2013, Faherty is a family-run lifestyle and apparel brand focused on creating high-quality, sustainably minded, feel-good favorites.
- The company is dedicated to reducing its environmental impact and supporting people and organizations making a positive change.
- The leadership team fosters a collaborative, energetic, and creative environment.
- Faherty values innovation, passion, collaboration, positivity, and a timeless focus.
Equal Opportunity
- We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few.
- We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.