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Don't guess if your resume is good enough.
See how it scores against the Senior Collections Specialist posting at defi AUTO LLC — free, in seconds.
About the Role
As a Senior team member on the Backline Collections team, you will perform in a leadership role, supporting hiring manager(s), clients, customers, vendors, and other internal contacts. You will be responsible for supporting various functions, including bankruptcy, repossessions, and insurance for defi’s auto clients, and will be key in helping the company achieve desired financial outcomes as defined by client objectives.
Responsibilities
- Understand the client's requirements, processes, and methodologies.
- Act as a back-up for managerial duties, including performance management, direction, and subject matter expertise.
- Work with insurance companies to monitor and close insurance claims.
- Manage impound and repossession processes.
- Serve as a liaison to provide communication between the courts, bankruptcy attorneys, and clients.
- Assist fellow collection team members in all other functions assigned by management.
- Perform other duties as required.
Requirements
- Current performance and attendance must be in good standing.
- Prior experience in consumer finance and/or collection, or recovery.
- Minimum one (1) year of team lead, supervisory/management, or related experience.
- Excellent verbal and written communication skills.
- Strong negotiation skills.
- Comfortable working with numbers.
- Intermediate proficiency with Windows-based software programs (e.g., MS Word, Excel).
- Solid analytical and multi-tasking skills that result in solid decision-making skills and time management.
- Ability to manage through change.
Skills
- Communication skills
- Negotiation skills
- Working with numbers
- MS Word
- MS Excel
- Analytical skills
- Multi-tasking skills
- Decision-making skills
- Time management skills
- Adaptability
Experience Level
- Senior
- Minimum 1 year team lead, supervisory/management, or related experience