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About the Role
CHOICE seeks a Homeless Outreach Worker to assist individuals living with mental illness and/or experiencing homelessness. This role involves engaging individuals on the streets or in shelters to provide advocacy, connect them to benefits, and assist with housing.
Responsibilities
- Contact new clients immediately upon assignment and schedule meetings to complete required paperwork.
- Set client goals and align care activities accordingly.
- Monitor client progress and adjust care plans as needed.
- Accurately, thoroughly, and timely collect and enter data and notes into case management systems.
- Plan and execute care activities to align with client goals and ensure timely reimbursement.
- Manage time effectively to achieve client outcomes within supervisor-defined timeframes.
- Proactively communicate emerging issues and needed adjustments to the Homeless Outreach Supervisor.
- Connect with each assigned client a minimum of 4 times per month.
- Review assigned caseload with the Homeless Outreach Supervisor twice monthly for effective case management.
- Develop and maintain productive relationships with key external contacts.
- Attend meetings at the Department of Community Mental Health to review client cases.
- Complete street outreach assessments (VI-SPDAT) as requested.
- Demonstrate progressive ability to problem-solve, advocate, mediate, and handle complex care coordination tasks.
- Pursue excellence and achieve outcomes for clients and the agency.
- Perform other assigned activities.
- Meet one-on-one with individuals needing services to determine eligibility.
- Conduct 3-5 intakes per shelter visit and 10-15 intakes per week.
- Proactively report trends, relationships, and developments in the field to the Homeless Outreach Supervisor.
- Track activities and outcomes.
Requirements
- Spanish-speaking required.
- Driver's License required.
Skills
- Case management
- Advocacy
- Connection to benefits
- Housing assistance
- Data entry
- Care plan management
- Time management
- Communication
- Relationship building
- Problem-solving
- Mediation
- Care coordination
- Street outreach assessment (VI-SPDAT)
Location
- In person
Work Type
- Full-time
- 8-hour shift
- Day shift
- Monday to Friday
Experience Level
- 1 year of outreach experience preferred
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $36,000.00 - $40,000.00 per year
Benefits
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
About the Company
- CHOICE is an agency that takes pride in providing case management and advocacy services for our clients with mental health or physical health illnesses.
- We specialize in providing quality coordination of care, referrals, peer support, groups, and other related services in a friendly environment.