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About the Role
The Business Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services. This includes handling teller transactions, processing new accounts, assisting customers with account selection and financial services, cross-selling bank products, opening and closing accounts, performing clerical duties, and promoting the bank through customer relations.
Responsibilities
- Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
- Provide service delivery to internal/external customers to resolve account service issues.
- Execute financial transactions in accordance with bank policies and procedures.
- Maintain a cash drawer to process client transactions.
- Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
- Achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
- Assist consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
- Interview customers to obtain information; establish proper identification of new customers; determine need and extent of reference investigation.
- Prepare for audits.
- Alternate opening and closing branch with management.
- Maintain a working knowledge of the complete line of products and services offered. Takes responsibility to keep up to date and request assistance for further development needs.
- Perform all other duties assigned by management.
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Orange Bank & Trust, its clients assets, by driving compliance with applicable laws, rules and regulations. Adhere to policy and procedures, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency.
Requirements
- High School Diploma or GED
- Cash Handling Experience
- 1 Year Customer Service Experience
Skills
- Knowledge of banking industry regulations as well as internal processes and controls, procedures and workflow specifically in loan operations and commercial closings.
- Ability to operate effectively in a team environment as well as be able to work independently.
- Ability to meet deadlines and work in a fast-paced environment and demonstrate a proven track record of multi-tasking with a strong sense of urgency.
- Detail oriented and organized with excellent follow-up, written and verbal skills.
- Demonstrate ability to apply required regulatory and policy requirements when making decisions.
- Knowledge of the bank policies and procedures for the teller line & customer service, and good judgment skills.
- An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.
Work Type
- Full-time
Experience Level
- 1 Year Banking Experience
- 1 Year Sales Experience
Education Level
- High School Diploma or GED
- Associates Degree
About the Company
- Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
- Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
- Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
Equal Opportunity
- External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above.
- Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
- Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
- Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.