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About the Role

Own the end-to-end measurement strategy and instrumentation quality for key web and native mobile initiatives, enabling teams to make confident decisions from trustworthy behavioral data. Partner with marketing, product, engineering, and analytics to define success metrics, translate goals into precise measurement specifications, and ensure tracking is implemented, validated, and governed to a high standard.

Responsibilities

Translate business objectives into measurement strategies and detailed tagging specifications, including clear acceptance criteria.
Partner with marketing, product, engineering, and analytics to deliver customer-focused measurement outcomes.
Define and align behavioral success metrics, KPIs, and engagement metrics for web and native mobile experiences.
Review product and development requirements to identify tagging, analytics, and measurement gaps early in delivery.
Collaborate with behavioral analysis and data teams to ensure event data is transformed into analytically accessible datasets.
Prioritize instrumentation enhancements and defects across a portfolio of concurrent initiatives.
Validate releases and fixes to confirm accurate tracking, clean reporting outputs, and stable KPI definitions.
Document and maintain governance standards, event schemas, and data layer requirements for new functionality.
Troubleshoot tracking issues and implement timely configuration changes to protect reporting integrity.
Communicate progress, risks, dependencies, and issues to digital analytics leadership.

Requirements

5+ years in business analysis, digital analytics, measurement, or instrumentation roles.
3+ years working in an agile delivery environment (user stories, acceptance criteria, backlog management).
Experience in financial services (or similarly regulated) environments, with a strong focus on data integrity and controls.
Experience with behavioral/clickstream data using Adobe Analytics and Google Analytics 360.
Experience validating analytics tags on web and native mobile applications using common debugging/validation approaches.
Experience delivering web analytics or tag management projects end-to-end (requirements through implementation and QA).
Experience supporting high-volume commerce and/or self-service digital experiences.
Ability to manage multiple concurrent initiatives while meeting deadlines and maintaining quality standards.
Strong communication, project management, and stakeholder partnership skills.
Ability to synthesize ambiguous inputs into clear specifications and actionable recommendations.

Skills

SQL
Data analysis using Python
Ecommerce models
Optimization/testing measurement methods
Digital campaign measurement strategies
Event schemas
Data layer standards
Tracking governance
Behavioral data alignment
Attitudinal data alignment
Structured data alignment
Tracking documentation
Tracking standards
Change management processes

Experience Level

5+ years

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.
We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure.
The team powers Chase with insights to create the best customer and business outcomes.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans