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About the Role
Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience in a veterinary office is preferred.
- Basic knowledge of veterinary terminology and procedures.
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy.
- Ability to maintain a calm, professional, and positive demeanor.
Skills
- Customer service
- Clear communication
- Animal care
- Veterinary terminology
- Pet behavior
Location
- New York
Work Type
- Full-time
- Hybrid
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- $17 - $22.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas.
- We continue to strive to honor a legacy of compassion, integrity, respect and selflessness towards each other, clients, patients, colleagues, and community.
- Our modern, 11,000 square foot main facility houses an ultrasound suite, dental suite, endoscopy, separate specialty and general practice surgery suites, multiple patient wards including a separate cat ward, ICU, doctor offices, radiology suite, spacious treatment room, and a large, welcoming reception area.
- We have a class IV laser unit and a digital thermal imaging unit.