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About the Role

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations. Trains drivers on all technical and procedural aspects of fleet operations, focusing on world-class performance and reinforcing Five Diamond Service. Ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

Responsibilities

Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures.
Interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures.
Emphasizes Five Diamond Service and member satisfaction.
Reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety.
Equips employees with knowledge of AAA products and services.
Emphasizes the importance of building relationships with each member contact.
Accompanies drivers on service calls to assess service delivery.
Performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
Resolves service delivery or member problems, utilizing experience to resolve unusual service problems.
Ensures member satisfaction, driver safety and protection of property.
Identifies any repetitive problems and alerts management.
Acts as resource on questions of Club policies and procedures.
Performs daily inspections of drivers and vehicles.
Ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc).
Reviews driver logs for completion, alerting management of maintenance issues.
Inspects fleet accident sites, representing Club as necessary.
Assists drivers with completion of accident forms.
Completes damage reports and provides additional information as necessary.
Investigates driver injury incidents and ensures documentation/injury reports are completed.
Provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries.
Informs Safety Manager to ensure worker's compensation issues are appropriately addressed.
May provide additional information for formal inquiries.
Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment.
Informs management of reorder status.
Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
Performs other duties as assigned.

Requirements

Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
1-3 years On-the-job tow experience Required
Supervisory experience Preferred
Active and valid driver’s license issued by only one state or jurisdiction Required
DOT card pre-hire and as a current employee within 1 Year Required

Skills

Five Diamond Service
Road Service policies and procedures
member satisfaction
operational/personal safety
building relationships
service delivery
driver safety
property protection
maintenance
safety device and equipment
accident investigation
injury investigation
worker's compensation
inventory management
mechanical assistance

Location

NY Manhattan Fleet - New York, NY

Work Type

Full Time
2nd Shift
Sunday-Thursday 4:30pm-1am

Experience Level

1-3 years On-the-job tow experience
Supervisory experience

Education Level

Associate's Degree

Salary/Compensations

$82000.00 - $104000.00

Benefits

Annual bonuses
Monthly and/or quarterly incentives
Award winning medical, dental, vision, wellness
6% 401k match
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement
Medical coverage with employer contributions covering up to 93% of the premium cost
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually

About the Company

With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.
We’ve been named as a Top Employer for the last 7 years.
We are a highly collaborative organization that values connection, transparency, and trust.
Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

Equal Opportunity

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.
We thrive when our team members bring their whole selves to work.