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About the Role

The Roadside Service Tech I-Tow is responsible for providing safe and best-in-class roadside solutions for AAA members while ensuring positive member experiences and achieving performance standards. This role involves responding to member requests, ensuring safety, providing jump starts, replacing flat tires, and offering minor mechanical assistance or towing services. The technician will also promote AAA products and services and ensure complete resolution of member issues.

Responsibilities

Accepts calls and responds to Dispatch or members with ETA to destination.
Locates members and greets them to take action, as necessary, to deal with their emotional state and handle technical aspects.
Assesses the safety of the scene on arrival to ensure the vehicle is in a safe location to provide service.
Provides efficient minor mechanical assistance (if trained and equipped) and towing service.
Makes a preliminary determination of the best course of action based on all information collected.
Asks for assistance if unsure about a certain situation.
Provides battery boost as appropriate and follows all safety procedures.
Safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications.
Maintains service vehicle and equipment in good safe working order (conduct safety checks).
Maintains inventory of tools and products to ensure all service calls can be completed.
Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage.
Maintains a professional image (self and vehicle) to positively represent the AAA brand.
Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed.
Operates in vehicle MDC computer to receive and update information regarding calls.
Collects Club revenue through cash and credit cards accurately based on services rendered.
Safeguards confidential information and follows proper guidelines on paperwork according to Club policies.
Educates members on AAA battery replacement service and refers call to appropriate technician.
Promotes other AAA products and services.
Works with Dispatch to get members to their intended destinations.
Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
Supports various fleet locations based on business needs to be flexible and work nights, extended hours, weekends, and holidays.
Performs other duties as assigned.

Requirements

High School Diploma or GED required.
At least 21 years of age required.
Active and valid driver’s license issued by only one state or jurisdiction required.
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy required.
Ability to work independently with little face-to-face contact with other members of the service team.
Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.

Skills

Familiarity of electrical troubleshooting preferred.

Location

New York, NY

Work Type

Full Time

Experience Level

Entry Level

Education Level

High School Diploma or GED

Salary/Compensations

$24.00 - $27.00/hour
$2500 sign-on bonus

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost
Dental options
Vision options
6% company match on 401(k) retirement plan contribution
Contributions fully vested and made every pay period
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement

About the Company

With over 120 years of service excellence, AAA Northeast has a long track record of protecting its members as well as its employees and their families.
With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.
We are a highly collaborative organization that values connection, transparency, and trust.
Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

Equal Opportunity

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.