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About the Role

The Roadside Service Tech Flatbed is responsible for providing safe and best-in-class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction.

Responsibilities

Accepts calls and responds to Dispatch or members with ETA to destination.
Locates members and greets members to take action, as necessary, to deal with their emotional state, in addition to handling the technical aspects of the situation.
Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
Provides efficient minor mechanical assistance (if trained and equipped) and towing service.
Asks probing questions to help diagnose probable causes of breakdowns.
Makes a preliminary determination of the best course of action based on all information collected about the situation.
Asks for assistance if unsure about a certain situation.
Provides battery boost as appropriate; follows all safety procedures.
Safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
Maintains service vehicle and equipment in good safe working order (conduct safety checks).
Maintains inventory of tools and products to ensure all service calls can be completed.
Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage.
Maintains a professional image (self and vehicle) to positively represent the AAA brand.
Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed.
Operates in vehicle MDC computer to receive and update information regarding calls.
Collects Club revenue through cash and credit cards accurately based on services rendered.
Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
Educates members on AAA battery replacement service and refers call to appropriate technician.
Promotes other AAA products and services.
Works with Dispatch to get members to their intended destinations.
Ability to work independently with little face-to-face contact with other members of the service team.
Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.
Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
Working under pressure, in busy circumstances, with various traffic conditions, weather conditions.
Other duties may be assigned.

Requirements

High School Diploma or GED required
At least 21 years of age required
Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting required
Active and valid driver’s license issued by only one state or jurisdiction required
DOT card pre-hire and as a current employee within 1 Year required
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy required

Skills

Minor mechanical assistance
Towing
Battery boost
Electrical troubleshooting
Customer service
Communication

Location

New York, NY

Work Type

Full Time

Experience Level

Entry Level

Education Level

High School Diploma or GED
Post-secondary training in automotive mechanics

Salary/Compensations

$24.00 - $27.00/hour
$2500 sign-on bonus
$2.75 per hour overnight shift differential
$1.75 per hour evening shift differential
$1 per hour shift differential for weekend hours

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost
Dental options
Vision options
6% company match on 401(k) retirement plan contribution
Contributions fully vested and made every pay period
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement

About the Company

AAA Northeast has over 120 years of service excellence.
The company is focused on innovating for the future with new business offerings and increasing digital presence.
AAA Northeast is a highly collaborative organization that values connection, transparency, and trust.
The company has a diverse culture, shaped by the talents, experiences, and perspectives of its employees.

Equal Opportunity

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.