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About the Role
This hands-on technical and client-facing role is responsible for providing IT support, systems administration, troubleshooting, and infrastructure support across Atlas Technica client environments. The Systems Engineer will work closely with other technical teams to resolve support requests, maintain client environments, and deliver a high-quality user experience.
Responsibilities
- Provide remote and onsite IT support and technical assistance to users across assigned client environments
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
- Support endpoint protection and threat-management technologies
- Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
- Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
- Communicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-up
- Participate in onsite infrastructure initiatives and project-related work as required
Requirements
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
- Experience working within a Managed Service Provider or other multi-client IT support environment
- Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
- Strong troubleshooting, documentation, organization, and problem-solving skills
- Ability to work effectively both independently and collaboratively within a fast-paced support environment
- Ability to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations as required
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required
Skills
- Microsoft Windows
- Microsoft Office
- Microsoft 365
- Exchange Online
- SharePoint Online
- Microsoft Intune
- Microsoft Teams
- Microsoft Entra ID
- Microsoft Windows Server
- Active Directory
- Group Policy
- Endpoint management
- Networking
- Virtualization
- Cybersecurity
- Endpoint protection
- Threat management
- Sophos
- VMware
- Hyper-V
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- VPN
- Routing
- Switching
- Wireless networking
- DMZ concepts
- Firewalls
- ConnectWise
Location
- San Francisco Bay Area, CA
Work Type
- Hybrid
- Full-Time
- Hourly
Experience Level
- 2+ years of relevant IT experience
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks
About the Company
- Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for hedge funds and other investment firms.
- Founded in 2016, we have grown year over year through our uncompromising focus on service.
- We value ownership, execution, growth, intelligence, and camaraderie.
- We offer a competitive salary, comprehensive benefits, and great perks to our global Team.
- We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Equal Opportunity
- Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.