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About the Role

Drive organizational growth by identifying, developing, and securing new business opportunities, while ensuring a seamless and positive onboarding experience for new clients, partners, or customers. This role bridges sales, operations, and client services to convert prospects into long-term relationships and ensure successful integration from contract execution through full implementation.

Responsibilities

Identify, qualify, and pursue new business opportunities aligned with organizational strategy and growth objectives
Build and maintain a robust pipeline through networking, referrals, inbound leads, and strategic outreach
Lead discovery conversations to understand client needs, challenges, and goals
Develop and deliver compelling proposals, presentations, and pricing recommendations
Negotiate contracts in partnership with legal, finance, and leadership teams
Monitor market trends, competitive activity, and customer insights to inform strategy
Own the end-to-end onboarding experience from contract execution through successful launch
Serve as the primary point of contact during onboarding, ensuring clear communication and expectation setting
Coordinate cross-functional teams (sales, operations, HR, IT, finance, implementation, etc.) to meet onboarding milestones
Develop and maintain onboarding plans, timelines, and documentation
Identify risks proactively and drive resolution to ensure successful client integration
Ensure all compliance, documentation, and operational requirements are met
Establish trusted relationships with new clients to promote satisfaction and long-term retention
Conduct regular check-ins during early engagement to ensure goals are being met
Partner with account management or customer success teams for smooth handoff post-onboarding
Capture client feedback and recommend improvements to processes and offerings
Refine business development and onboarding processes to improve efficiency and scalability
Track and report key performance indicators (KPIs) such as conversion rates, onboarding timelines, and client satisfaction
Create and maintain onboarding tools, templates, and best practices
Participate in strategic planning and growth initiatives

Requirements

Bachelor's degree in Business, Marketing, Human Resources, or a related field (or equivalent experience)
5+ years of experience in business development, sales, client onboarding, account management, or related roles
Proven success in closing new business and managing complex stakeholder relationships
Strong project management and organizational skills
Excellent communication, presentation, and negotiation abilities
Ability to work cross-functionally in a fast-paced environment
Must use a personal (non-agency) vehicle for transportation; mileage will be reimbursed

Skills

Strategic thinking
Business acumen
Client-centric mindset
Results-driven
Accountable
Problem solving
Adaptability
High emotional intelligence
Professionalism
CRM experience (e.g., Salesforce, HubSpot)
Familiarity with onboarding or implementation methodologies
Leadership experience
Team-mentoring experience

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Education Level

Bachelor's degree

Salary/Compensations

$85,000 - $90,000

Benefits

Mileage reimbursement

About the Company

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve.
We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Equal Opportunity

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve.
We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.