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Responsibilities
- Audit products against GCC Brand Guidelines and develop proposals for product changes to align with guidelines and achieve regional excellence goals.
- Review traveler surveys, web forum comments, and product scorecards to develop Quality Action Plans and/or Product Change Proposals.
- Drive the growth of each individual team member.
- Ensure the Japan team is accountable for the Excellence goals of all products in Japan through daily operations.
- Collaborate with buyers and operations teams to build and maintain strong vendor relationships, resolving operational issues to ensure vendor quality.
- Monitor vendor quality and propose alternatives to buyers/RGMs.
- Conduct site visits with travelers, tour guides, and vendors to gather feedback, address immediate issues, and implement product changes and quality improvements.
- Develop and lead hiring plans for Tour Guides, prioritizing cultural fit over skills and experience.
- Develop and lead training and coaching plans for Tour Guides through online and in-person meetings to ensure consistent performance.
- Accompany Tour Guides on tours to support their performance.
- Manage Tour Assignments based on Tour Guide performance and company needs.
- Provide 24/7 emergency support for all Tour Guides.
- Create and distribute a Monthly Newsletter to Tour Guides.
- Manage all administrative duties.
- Maintain, identify, and develop "Grand Circle Foundation" and "Day in The Life" sites, driving grant proposals and implementation with Site Leaders.
- Manage the regional budget for hiring and training on a yearly basis.
Requirements
- Excellent English and Japanese verbal and written communication skills.
- Foreign applicants permitted to stay and work in Japan are welcome.
- Bachelor's degree in a related field preferred.
- Certificate of Travel Agency (“TAⅢ” (Type 3)) or Travel Service Arrangement Agency (“TSAA” (Type 6)) preferred.
- Minimum 5 years of experience in the international travel business.
- Strong leadership, communication, interpersonal, people management, risk management, and change management skills.
- Result-oriented, detail-oriented, and quality-focused.
Skills
- Leadership
- Communication
- Interpersonal skills
- People management
- Risk management
- Change management
- Attention to detail
- Quality focus
Location
- Japan
Work Type
- Full-time
Experience Level
- Minimum 5 years
Education Level
- Bachelor's degree
- Certificate of Travel Agency (“TAⅢ” (Type 3))
- Travel Service Arrangement Agency (“TSAA” (Type 6))
Salary/Compensations
- Competitive salary package
Benefits
- Reimbursement of public transport with yearly max cap
- 15 Vacation days per year
- 3 personal days from the company
- Incentive Bonus based on targeted result
- Personal and Professional Growth – Available on request
- Milestone Bonus
- Travel certificate for every next 5th anniversary at GCC
- Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
- Referral Bonus
- Full training program onsite
- Unique Corporate Culture
- Working as part of an international team
About the Company
- Grand Circle is committed to processing your data in accordance with its Data Privacy Policy during the recruitment process.
Equal Opportunity
- By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.