Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Counter Sales role.
Rezi rewrites your resume against Lawsons (Whetstone) Ltd's job description. Free.
Tailor your resume to this Counter Sales role.
Rezi rewrites your resume against Lawsons (Whetstone) Ltd's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Counter Sales posting at Lawsons (Whetstone) Ltd — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Counter Sales posting at Lawsons (Whetstone) Ltd — free, in seconds.
About the Role
As a Counter Sales colleague, you will be a key point of contact for customers, offering expert advice and assisting them in selecting the appropriate timber, building, fencing, and landscaping products. You will support customers at the trade counter, accurately process sales, and collaborate with branch colleagues to ensure an excellent customer experience.
Responsibilities
- Serve customers at the trade counter in a friendly, professional, and helpful manner.
- Understand customer requirements and recommend suitable products and solutions.
- Prepare accurate quotations, sales orders, and invoices.
- Process customer payments and maintain accurate transaction records.
- Develop strong relationships with trade and retail customers.
- Respond to customer inquiries via phone, email, and in person.
- Collaborate with yard, warehouse, transport, and sales teams to coordinate customer orders.
- Verify product availability, pricing, and delivery requirements.
- Assist the branch team with stock checks, order preparation, and customer collections.
- Identify opportunities to promote additional products and services.
- Handle customer queries and resolve issues promptly and professionally.
- Adhere to all company processes, including health and safety, cash handling, and customer service procedures.
Requirements
- Previous experience in counter sales, trade sales, retail sales, customer service, or a similar environment.
- Essential experience within a builders’ merchant, timber merchant, hardware, construction, or landscaping environment.
- Good knowledge of timber, building, fencing, or landscaping products.
- Excellent communication and interpersonal skills.
- A confident and professional approach to serving customers.
- Good numeracy and attention to detail when processing orders and payments.
- Ability to build strong customer relationships and identify sales opportunities.
- Good computer skills and ability to learn product and sales systems.
- A positive, reliable, and hardworking approach.
- Ability to work effectively as part of a busy branch team.
- Strong commitment to health and safety and excellent customer service.
- Flexibility to support the needs of the branch.
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Numeracy
- Attention to detail
- Computer skills
- Product knowledge (timber, building, fencing, landscaping)
Location
- Camden
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- £30,175 - £32,000
Benefits
- 25 days’ holiday plus UK Bank Holidays and an additional celebration day
- Company pension scheme
- Life Assurance / Death in Service
- My Reward benefits platform (retail discounts, wellbeing support, Online GP access)
- Employee Assistance Programme
- Training, development, and career progression opportunities
- Supportive, team-focused working environment
About the Company
- Established in 1921, Lawsons is the largest independently owned Timber, Building, Fencing & Landscaping merchant in the South and East of England.
- With over 100 years of experience, we pride ourselves on providing high-quality products and exceptional service.
- Our success is built on our people, and we’re committed to creating a supportive working environment where our teams can develop their skills, build strong relationships and enjoy long-term careers.