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About the Role
Your role is key to the overall guest experience. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Responsibilities
- Maintains a calm demeanor during periods of high volume or unusual events
- Make decisions and solve problems in the interest of 100% guest satisfaction
- Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
- Maintains a clean and organized workspace
- Maintains regular and punctual attendance
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
Requirements
- Passion to serve others
- Friendly smile and cheerful customer service attitude
- High sense of responsibility
Skills
- Proactive
- Responsive
- Caring
- Engaging with others
- Winning personality
- Customer service
Work Type
- Part Time
- Full-time
Salary/Compensations
- $16 per hour
Benefits
- Competitive wages
- Medical/dental/vision plans
- Life insurance
- ST/LT disability options
- 401K options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development
- Career advancement opportunities
About the Company
- Concord Hospitality invests in its associates by providing training and development at all levels.
- Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
- Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
- We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
- Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN!
- We support diversity and inclusion through our mission to be a “Great Place to Work for All."
Equal Opportunity
- We support diversity and inclusion