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About the Role

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures, working concurrently with the Executive Chef to ensure a successful operation. Interacts with guests, team members, and supervisors politely and courteously to ensure gracious hospitality.

Responsibilities

Anticipate and accommodate the needs of the guests.
Oversee the general cleanliness of the front-of-house and the entire venue.
Conduct decision-making for interviewing, hiring, and training new applicants.
Oversee scheduling, growth opportunities, and team member development for all front-of-house team members.
Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations.
Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.
Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events.
Possess in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
Regulate all executive-level POS functions.
Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards.
Oversee Department of Health and company sanitation standards.
Oversee venue compliance with all federal, state, and local laws and regulations, and company policies.
Coach and develop front-of-house team members by setting clear guidelines and expectations.
Oversee that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
Ensure all team members are compliant with all front-of-house standards and procedures.
Possess in-depth knowledge of all food and beverage menus.
Oversee that all guest and team member concerns are resolved.
Possess practical knowledge of the job duties of all supervised team members.
Communicate clearly and concisely with heart-of-house team members during service.
Oversee the completion of all opening and closing procedures as prescribed by the company.
Oversee the replacement or repair of all breakage and damage to equipment or furniture.
Attend, lead, and participate in any training sessions, departmental meetings, or pre-service meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portray a positive and professional attitude.
Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to all fellow team members.
Assist and/or complete additional tasks as assigned.

Requirements

TAO Group Hospitality General Manager Training Program
PCI/DSS Training
Minimum 8 years of previous hospitality experience in a General Manager or senior management role within a high-volume setting is essential.
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Must have strong problem-solving skills
Ability to work under pressure and meet deadlines
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Excellent written and verbal communication skills required
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs.
5-30% Local Travel (United States)
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Skills

Problem-solving
Leadership
Team building
Financial acumen
P&L statements
Annual budgets
Forecasting
COGS
Labor models
Organization
Self-motivation
Attention to detail
Computer proficiency (Microsoft Products)
POS systems
Technology proficiency
Written communication
Verbal communication
Confidentiality

Location

Local Travel (United States)

Work Type

Full-time
Irregular shifts
Evening shifts
Weekend shifts
Holiday work

Experience Level

General Manager or senior management role
8 years of previous hospitality experience

Education Level

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) Retirement Program with Employer Match
Life Insurance Plans
Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off

About the Company

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.