Senior Product Designer at TextNow, Inc. | CA | Rezi

Senior Product Designer at TextNow, Inc.

Senior Product Designer

TextNow, Inc. · CA

Yesterday

Senior Product Designer

TextNow, Inc. · CA

a day ago
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About the Role

TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re looking for a Senior Product Designer who can help deliver great experiences for our customers by owning how the experience flows, shaping the product structure, sequence, and user path.

Responsibilities

  • Own how the experience flows, including structure, sequence, and user path.
  • Find the real problem and design the simplest experience that solves it.
  • Shape how the product flows, from structure and sequence to step-by-step progression.
  • Drive elegance and simplicity by removing unnecessary elements for the customer.
  • Make the experience fluid and intuitive.
  • Use AI to multiply creative vision while retaining judgment on what is worth making and what is good.
  • Round-trip work between the canvas and prototypes to ensure intent survives.
  • Design how a product works, focusing on flows, structure, interaction, and user understanding.
  • Hold a high bar for customer experience.
  • Exercise strong judgment to differentiate and discard average experiences.
  • Be comfortable with ambiguity.
  • Use AI as part of the design process, maintaining final decision-making authority.
  • Write clearly, conveying decisions, constraints, and tradeoffs concisely.
  • Collaborate with the team to solve problems, with design integrated early in the process.
  • Ensure the product feels like a unified whole.
  • Actively use the product to ensure quality and customer experience.

Requirements

  • 5+ years of experience designing consumer products.
  • A portfolio demonstrating experience flow, structure, sequence, and simple solutions to complex problems.
  • Experience using AI to multiply creative vision, retaining judgment, and round-tripping between canvas and prototype.
  • Bonus: Shipped products or experiences in spare time.

Skills

  • Product Design
  • User Experience (UX)
  • Interaction Design
  • Prototyping
  • AI in Design
  • Clear Writing

Location

  • Canada (Waterloo, ON)
  • United States (San Francisco / Bay Area)

Work Type

  • Full-time

Experience Level

  • Senior

Salary/Compensations

  • Canada (Waterloo, ON): CAD $156,800 - $224,000
  • United States (San Francisco / Bay Area): USD $209,200 - $298,800

Benefits

  • Free phone service
  • Strong work-life blend
  • Employee stock options
  • Unlimited vacation
  • 12 paid holidays per year
  • Competitive compensation
  • Health, dental, and vision benefits
  • Short-term & long-term disability coverage
  • $750 annual wellness benefit or healthcare spending account
  • RRSP matching (Canada)
  • 401(k) (USA)
  • Parental leave for eligible employees
  • Learning & Development opportunities
  • Company travel for team events, off-sites, and more

About the Company

  • TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility.
  • We are a team of curious builders using technology to make communication more affordable and powerful for millions of users every day.
  • Our culture is sustained by every employee contributing through involvement, living values, sharing feedback, embracing change, and helping each other grow.
  • Our Values: Customer Obsessed, Do Right By Our People, Accept the Challenge, Act Like an Owner, Give a Damn.
  • Every employee actively uses our app for calling and texting (Dogfooding) to experience customer journeys and drive better outcomes.
  • We aim to make every person who joins TextNow feel like they belong, are valued, and can be their authentic selves at work.

Equal Opportunity

  • We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
  • We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
  • Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.