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About the Role

The Service Manager is responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. This role involves interacting with guests and team members in a polite, courteous, and hospitable manner to ensure gracious hospitality.

Responsibilities

Anticipate and accommodate the needs of the guests.
Supervise and coordinate team member responsibilities to ensure efficient and profitable restaurant operations.
Participate in interviewing, hiring, and training new applicants and team member development.
Manage scheduling for assigned departments.
Participate in growth opportunities and team member development for all front-of-house team members.
Regulate all POS functions requiring manager approval.
Assist with job performance reviews.
Address and resolve guest and team member concerns.
Reconcile end-of-shift financials.
Inventory and order operational supplies.
Perform the job duties of all supervised team members.
Possess in-depth knowledge of all food and beverage menus.
Ensure venue compliance with all federal, state, and local laws, regulations, and company policies.
Ensure Department of Health and company sanitation standards.
Communicate clearly and concisely with heart-of-house team members during service.
Ensure completion of all opening and closing procedures by FOH team members.
Ensure replacement or repair of all equipment or furniture breakage and damage.
Attend, lead, and participate in training sessions, departmental meetings, or pre-service meetings.
Learn by listening, observing, and sharing knowledge while leading by example.
Portray a positive and professional attitude.
Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to all fellow team members.
Assist and/or complete additional tasks as assigned.

Requirements

Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume and fine-dining setting is essential.
Strong guest service foundation.
Ability to coach, build a team, problem-solve, and leadership skills required.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Must have strong problem-solving skills.
Excellent written and verbal communication skills required.
Ability to work under pressure and meet deadlines.
Must have good positive energy throughout the day.
Must be able to read computer monitors and print legibly.
Must be able to sit and/or stand for extended periods of time.
Must be able to move quickly through work and set the pace in the office.
Must be able to push and lift up to 75 lbs.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain a high level of confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

Hospitality
Supervisory/Management
Fine-dining
Guest Service
Coaching
Team Building
Problem Solving
Leadership
Organization
Self-Motivation
Attention to Detail
Computer Proficiency (Microsoft Products)
POS Systems
Technology Proficiency
Written Communication
Verbal Communication
Working Under Pressure
Meeting Deadlines
Positive Energy
Reading Computer Monitors
Legible Printing
Sitting/Standing for Extended Periods
Quick Movement
Pushing/Lifting up to 75 lbs
Teamwork
Professional Interaction
Confidentiality
Handling Fast-Paced Environments

Location

West Chelsea

Work Type

Full-time
Onsite

Experience Level

2-3 years supervisory/management experience

Education Level

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) Retirement Program with Employer Match
Life Insurance Plans
Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off

About the Company

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.