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About the Role
The Member Services Associate Analyst is responsible for ensuring the accuracy of workers’ compensation policy and loss data, and for the accurate calculation and timely publication of experience modifications for eligible employers in California. This is an entry-level position for new staff and does not require any prior knowledge of insurance or workers’ compensation regulations.
Responsibilities
- Completion of a training program, with coaching and mentorship provided by team members
- Reviews policy and unit statistical report (USR) data for accuracy to ensure WCIRB core responsibilities and services are not negatively impacted, including experience rating, advisory pure premium rates and coverage information.
- Follows department procedures for reviewing and processing policy and USR audit errors; timely review and resolution of insurer responses to audit errors in accordance with department standards.
- Provides verbal and written coaching and guidance to data reporters to resolve systemic data reporting issues and improve data quality.
- Collaborates frequently with team members, leadership, and other internal stakeholders to identify and resolve customer data reporting issues.
- Performs analytical research to determine proper ownership and combinability of entities; taking the requisite steps to ensure experience modifications are applied correctly to all impacted policies following ownership decision.
- Reviews policy information to identify potential lapses or overlapping insurance coverage and initiates communication with insurers to resolve.
- Identifies and timely reports system issues; collaborates with internal stakeholders to document and implement fixes for resolution.
- Participates in special projects or tasks, as assigned by management.
Requirements
- Excellent analytical, communication and interpersonal skills.
- Excellent time manager with ability to meet deadlines and meet department performance requirements.
- Exhibits customer-centric mentality, focusing on adding value to our member insurers and other customers, providing clear explanations regarding complex issues and answering questions in a professional manner.
- Must be able to multi-task and pay close attention to the details.
- Experience in a customer-facing role
- The successful candidate will reside in California and will work from our headquarters in San Francisco at least 40% of the time.
- We are NOT able to pay for relocation costs for candidates or to sponsor or take over sponsorship of an employment Visa at this time.
Skills
- Analytical skills
- Communication skills
- Interpersonal skills
- Time management
- Customer service
Location
- San Francisco, California
Work Type
- Hybrid
Experience Level
- Entry level
Education Level
- High school diploma required
- Bachelor’s degree or equivalent work experience preferred
Benefits
- Medical, dental and vision benefits
- Competitive PTO Program
- Wellness benefits
- 401K and pension plan
- Social activities
- Community volunteer involvement
About the Company
- For over a century, the Workers' Compensation Insurance Rating Bureau of California (WCIRB) has been California's trusted, objective provider of actuarially based information and research, advisory pure premium rates and educational services integral to a healthy workers' compensation system.
- The WCIRB is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California.
- The operations of the WCIRB are funded primarily by membership fees and assessments; no state money is used to fund its operations.
- The WCIRB is a stable company and a proven leader in the workers’ compensation insurance industry nationwide.
- The WCIRB performs a number of functions to accurately measure the cost of providing workers' compensation benefits and ensure a healthy workers’ compensation system.
- The WCIRB employs approximately 175 people with an average tenure of over 10 years.
- We are committed to fostering a healthy, safe and diverse work environment leading to a dedicated, collaborative and innovative workforce.
Equal Opportunity
- WCIRB is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.