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About the Role
As a Receptionist, you will be the Director of First Impressions, managing a multi-line phone system, greeting clients, and ensuring every interaction reflects our commitment to compassionate care. You will also ensure seamless care coordination by maintaining accurate medical records, managing appointment schedules, and handling financial transactions. Additionally, you will advocate for pet health by educating clients on preventative care and embodying compassion and empathy in every situation.
Responsibilities
- Manage a multi-line phone system.
- Greet clients with a positive attitude.
- Maintain accurate medical records.
- Manage appointment schedules.
- Handle financial transactions.
- Educate clients on preventative care and other hospital services.
Requirements
- A passion for providing excellent customer service and a genuine love for animals.
- Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
- A collaborative, team-first mindset and the ability to work both independently and with direction.
- Experience with veterinary software is preferred.
- A flexible schedule, including some weekends and holidays, is required.
- Open availability.
Skills
- Customer service
- Animal care
- Communication
- Stress management
- Organizational skills
- Prioritization
- Multitasking
- Teamwork
- Independent work
- Veterinary software (preferred)
Location
- Getzville, NY
Work Type
- On-site
- Full-Time
Experience Level
- Based on experience
Education Level
- Educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
Salary/Compensations
- $17 - $18.5 per hour
Benefits
- Comprehensive Medical, Dental, and Vision insurance
- Employee Assistance Program (EAP)
- 401k retirement options
- Life Insurance
- Disability coverage
- Opportunities for professional development
- Educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs
- Discounted veterinary care for your own pets
- Access to an online discount platform
- Free 24/7 access to doctors through Teladoc
About the Company
- Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence.
- The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture.
- Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.
- Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
- Recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.
Equal Opportunity
- Mission Pet Health is an equal opportunity employer.
- We embrace diversity and are committed to creating an inclusive environment for all employees.
- Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.