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About the Role
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences.
Responsibilities
- Install, configure, upgrade, and patch database software.
- Continuously monitor database performance, identify bottlenecks, and implement optimization strategies to ensure efficient data retrieval and processing.
- Develop, implement, and regularly test robust backup and disaster recovery plans to safeguard data integrity and ensure business continuity.
- Implement and maintain database security measures, including user access controls, role management, and data encryption.
- Diagnose and resolve database-related issues, including performance problems, connectivity errors, and data corruption.
- Collaborate with development teams to design efficient database schemas, optimize queries, and provide technical guidance on database best practices.
- Monitor database growth and forecast future resource requirements (storage, CPU, memory).
- Implement and manage high availability solutions (e.g., clustering, replication) and participate in disaster recovery planning and testing.
- Maintain clear and comprehensive documentation of database configurations, procedures, and standards.
- Develop scripts and tools to automate routine database tasks.
Requirements
- Proven experience as a Database Administrator.
- In-depth knowledge of one or more major database management systems (e.g., SQL Server, Oracle, MySQL, PostgreSQL, MongoDB).
- Strong proficiency in SQL, stored procedures, triggers, and database design principles.
- Expertise in database performance tuning, optimization, and troubleshooting.
- Solid understanding of backup, recovery, and disaster recovery methodologies.
- Experience with database security best practices.
- Familiarity with operating systems (Windows Server, Linux).
- Scripting skills (e.g., PowerShell, Bash) for automation are advantageous.
- Experience with cloud database platforms (AWS RDS, Azure SQL Database, Google Cloud SQL) is a plus.
- Excellent analytical, problem-solving, and communication skills.
- Transformational agent – agile and ability to mobilize resources and execute on critical initiatives needed to transform our business.
- Great communicator – ability to communicate effectively at all levels of the organization.
- Critical thinker – demonstrated ability to tackle complex problems effectively.
- Avid learner – continuous learner of all things technical and process.
- Focus driven – ability to manage stress and pressure in a collaborative environment.
- Dynamic collaborator with multiple project team member experience (vendors, project managers, analysts, architecture, business sponsors, etc).
- Adequate knowledge of French is required for positions in Quebec.
Skills
- SQL
- Stored procedures
- Triggers
- Database design
- Database performance tuning
- Database optimization
- Database troubleshooting
- Backup methodologies
- Recovery methodologies
- Disaster recovery methodologies
- Database security
- Windows Server
- Linux
- PowerShell
- Bash
- AWS RDS
- Azure SQL Database
- Google Cloud SQL
- Analytical skills
- Problem-solving skills
- Communication skills
Location
- Canada : Ontario : Toronto
Work Type
- Hybrid
- Regular - Full Time
Experience Level
- Management
Benefits
- Competitive salary
- Medical benefits
- Dental benefits
- Vision benefits
- Mental health benefits
- 35% discount on Bell services
- Access to exclusive partner offers
About the Company
- Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
- We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
- Bell, one of Canada's Top 100 Employers.
Equal Opportunity
- At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
- Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
- If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.