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About the Role
We are looking for an Inside Sales Representative to support our growing residential customer base. In this role, you will manage inbound and outbound sales opportunities, guide customers through the sales process, and deliver a one-call solution. You will play a key role in converting leads into loyal customers while contributing to retention and long-term growth. No propane experience is required as training and tools will be provided.
Responsibilities
- Validate and qualify inbound leads from customer experience (CX) calls, website inquiries, and social media channels
- Distribute and manage leads using our CRM system
- Convert residential customers, including tank swap and customer conversion opportunities
- Deliver a one-call solution by understanding customer needs and recommending appropriate propane solutions
- Conduct outbound sales calls to generate new business opportunities
- Follow up with customers after proposal submissions to close sales
- Support customer retention efforts, including handling more complex or challenging customer conversations
- Track all sales activities, leads, and follow-ups accurately in the CRM
- Participate in additional sales activities and projects as assigned
Requirements
- A self-starter with strong organizational and time-management skills
- Excellent verbal and written communication skills
- Strong computer skills and comfort working with multiple systems
- Ability to cold call and proactively generate sales opportunities
- Comfort handling objections, rejection, and conflict resolution
- Ability to work independently and multitask in a fast-paced environment
Skills
- Sales
- CRM systems
- Propane
- HVAC
Location
- Canada
Work Type
- Full-time
Experience Level
- Previous sales experience is an asset
- Familiarity with CRM systems is an asset
- Experience in propane, HVAC, or related industries is a strong asset
Salary/Compensations
- Approximately $45,000 - $65,000 annually
Benefits
- Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance
- Retirement Planning: RRSP and TFSA options with employer-matching contributions
- Work-Life Balance: vacation, floater days, and flexible time-off programs
- Incentive Programs: Performance-based rewards for individual achievements
About the Company
- Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies.
- We are a fast-paced, customer-focused business with operations across the country and a commitment to excellence.
- With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.
- At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.
Equal Opportunity
- Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage.
- By applying for a position with Avenir Energy, you understand that we use third-party systems and recruiting agencies that may use Artificial Intelligence (AI) during recruitment.
- Offers of employment are contingent on successful completion of background checks (details provided during the hiring process).
- We thank all applicants for their interest. Only those selected for an interview will be contacted.