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About the Role
Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. As Intake Worker, you’ll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You’ll also collect, review, and process eligibility documentation for new clients.
Responsibilities
- Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.
- Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.
- Assisting clients with completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.
- Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.
- Referring clients to financial, housing, and housing court workshops.
- Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.
- Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.
- Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.
Requirements
- Prior experience in case management, assessment counseling, and crisis intervention with excellent interviewing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, demanding environment.
- Resourceful and detail oriented, with strong decision making and organizational skills.
- Computer literacy, particularly with Microsoft Office applications.
- Valid US driver’s license a plus.
Skills
- Interviewing skills
- Verbal communication skills
- Written communication skills
- Decision making skills
- Organizational skills
- Microsoft Office applications
Location
- 1780 Grand Concourse, Bronx, NY 10457
Work Type
- Full-time
Experience Level
- Equivalent experience and skills
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
Benefits
- Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
- Generous Paid Time Off!
- 401(k) with Company contribution, even if the employee doesn't contribute.
About the Company
- At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
Equal Opportunity
- EOE. A Drug-Free Workplace.