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About the Role

The Leasing Specialist thrives in a fast-paced environment and possesses strong negotiation and communication skills. They are primarily responsible for leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential apartments.

Responsibilities

• Provide detailed information about vacant suites to prospective residents via various channels.
• Manage the flow and responses from email sales leads to completion of lease for all properties in assigned portfolio and assist with any future CRM lead programs.
• Respond to rental inquiries in person, by phone and e-mail in a timely, pleasant and informative way.
• Schedule appointments with prospective residents, build a relationship and show vacant suites.
• Complete guest cards and daily traffic report.
• Provide a weekly summary to leasing and marketing departments.
• Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
• Maintain a working knowledge of competitive buildings and conduct regular market surveys of these properties.
• Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
• Work closely with Marketing Team to update advertising and media channels, promotional programs and signage for the property.
• Encourage and promote online leasing process for applications including deposits, pre-authorized payment and resident portal registrations.
• Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately.
• Provide prospective residents with the rental application form or, with the online instructions to complete the rental application.
• Schedule Tenancy Agreement signing appointment with resident(s) and have Tenancy Agreement signed by all relevant parties.
• Notify applicants of the status of their application within two business days of completion.
• Return all monies to ‘declined’ applicants as per company policy.
• Manage leasing metrics on traffic conversion from lead to lease to assist in decision making.
• Manage initial tenant insurance administration to obtain target registrations on move-in.
• Inspect all vacant units on a weekly basis.
• Communicate and work with Property Management to ensure suites are delivered on time and as promised.
• Ensure that units are clean and well-maintained; coordinate with Property Manager if units fail to meet acceptable standards of cleanliness.
• Coordinate and ensure correct move-in procedures with Site Administrator.
• Ensure effective and precise filing of all relevant documents.
• Ensure effective communication with Residential Property Manager and the Marketing and Leasing Teams.
• Other duties as required.

Requirements

• Must read and write English fluently.
• Two years customer-service/sales experience in a fast-paced environment.
• Be willing to work irregular hours as rental offices are open seven days a week, including evenings and weekends.
• A valid driver’s license and access to a vehicle is required.

Skills

• Actively supports our values of: Honesty, Integrity, Respect, Trust
• Utilizing effective leasing/sales strategies
• Strong customer service orientation.
• Intermediate understanding of MS Office.
• Excellent presentation and communication skills.
• Team player, works well with others.
• Strong administrative and organizational skills.
• Good multi-tasking and time management skills.
• Portray professional image.
• High stress tolerance.
• Ability to understand and speak a second language, an asset.

Experience Level

• Two years customer-service/sales experience in a fast-paced environment.
• Residential property management experience.
• Yardi Voyageur and Property Vista experience.

Education Level

• Secondary School Completion
• College Degree

About the Company

• Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer.

Equal Opportunity

• We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.