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About the Role

Join Tokio Marine Canada as a Senior Business Systems Analyst to lead the analysis of complex business needs, translate them into system requirements and solution designs, optimize business processes, and support application delivery. You will connect business objectives with technical delivery, manage requirements, and support testing and implementation across insurance platforms, integrations, and data solutions.

Responsibilities

Elicit, analyze, document, prioritize, and validate complex business, functional, non-functional, and system requirements.
Translate business needs into technical specifications, user stories, process models, acceptance criteria, and solution documentation.
Lead requirements workshops and discovery sessions with stakeholders, technical teams, and vendor partners.
Analyze current-state processes and systems, identify gaps and opportunities, and recommend future-state solutions.
Maintain requirements traceability and manage changes to scope, requirements, assumptions, and decisions.
Partner with teams to design and implement business and system solutions.
Support configuration changes and validate application behavior against requirements.
Provide analysis across enterprise applications, integrations, APIs, reporting solutions, and data-centric processes.
Contribute to backlog refinement, estimation, sprint planning, release planning, production readiness, and implementation activities.
Support production issue analysis, root cause investigations, remediation planning, and continuous improvement.
Create and maintain high-quality delivery documentation.
Develop or review test scenarios, test cases, and acceptance criteria.
Coordinate and support system testing, integration testing, regression testing, and user acceptance testing.
Identify, document, track, and support the resolution of defects, requirement gaps, and implementation risks.
Support change readiness, training, communications, and knowledge transfer for new or enhanced systems and processes.
Validate post-implementation outcomes and recommend improvements.
Build trusted relationships with business leaders, subject matter experts, delivery teams, and vendor partners.
Communicate complex business and technical information clearly to technical and non-technical audiences.
Facilitate decisions, resolve ambiguity, surface risks and dependencies, and help stakeholders reach alignment.
Provide guidance and informal mentorship to other analysts.
Contribute to consistent business analysis standards, templates, and ways of working.
Promote collaboration, accountability, knowledge sharing, and continuous improvement.

Requirements

Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related discipline preferred.
5+ years of experience in business analysis, business systems analysis, systems delivery, application implementation, or a related role.
Experience leading analysis for complex, cross-functional initiatives and working across the full software delivery lifecycle.
Commercial Property & Casualty insurance experience in a Business Analyst or Business Systems Analyst role.
Experience working with enterprise applications, policy administration systems, integrations, reporting, and data-centric solutions.
Experience working in Agile delivery environments and collaborating with internal teams and external vendors.
IIBA, project management, Agile, or related certification is considered an asset.
Equivalent combinations of education, certifications, and practical experience will be considered.
Strong analytical, critical-thinking, and problem-solving abilities.
Excellent written, verbal, facilitation, and presentation skills.
Strong stakeholder management, negotiation, and consensus-building skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities, dependencies, and deadlines in a dynamic environment.
Self-motivated with a strong sense of ownership, accountability, and follow-through.
Collaborative and team-oriented, with the ability to work effectively across business and technical teams.
Curious, adaptable, and committed to continuous learning and improvement.
English fluency is required.
French language proficiency is considered an asset.
Strong knowledge of requirements elicitation and management, process analysis, solution assessment, business rules, user stories, acceptance criteria, and traceability.
Experience documenting current-state and future-state processes using workflow diagrams, process maps, or similar modelling techniques.
Working knowledge of SQL and relational databases, including PostgreSQL and/or Microsoft SQL Server, for data analysis and validation.
Experience analyzing enterprise applications, system interfaces, APIs, integrations, and data flows.
Experience supporting test planning, functional testing, regression testing, integration testing, defect triage, and user acceptance testing.
Experience participating in backlog refinement, sprint planning, estimation, release planning, and other Agile or Scrum practices.
Strong understanding of commercial insurance workflows, products, underwriting, policy administration, and related business processes.

Skills

Business Analysis
Requirements Elicitation
Requirements Management
Process Analysis
Solution Assessment
Business Rules
User Stories
Acceptance Criteria
Traceability
Process Modelling
Workflow Diagrams
Process Maps
SQL
Relational Databases
PostgreSQL
Microsoft SQL Server
Data Analysis
Data Validation
Enterprise Applications
System Interfaces
APIs
Integrations
Data Flows
Test Planning
Functional Testing
Regression Testing
Integration Testing
Defect Triage
User Acceptance Testing
Agile Delivery
Backlog Refinement
Sprint Planning
Estimation
Release Planning
Scrum Practices
Commercial Insurance Workflows
Commercial Insurance Products
Underwriting
Policy Administration
Stakeholder Management
Negotiation
Consensus Building
Organizational Skills
Attention to Detail
Priority Management
Dependency Management
Deadline Management
Ownership
Accountability
Collaboration
Teamwork
Continuous Learning
Continuous Improvement
Written Communication
Verbal Communication
Facilitation
Presentation Skills
Analytical Thinking
Critical Thinking
Problem-Solving
French Language Proficiency

Location

Toronto

Work Type

Hybrid
Remote

Experience Level

Senior
5+ years

Education Level

Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related discipline preferred
IIBA, project management, Agile, or related certification is considered an asset
Equivalent combinations of education, certifications, and practical experience will be considered

Salary/Compensations

$90,000 - $110,000

Benefits

Flexibility
Authenticity
Growth opportunities
Direct exposure to strategic decision-making and business planning

About the Company

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto.
We partner with select brokers to deliver tailored business insurance solutions across Canada.
As part of the Tokio Marine Group, we collaborate under a shared framework while maintaining autonomy and local decision-making.
We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
At TMCan, we’re a relationship company.
We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact.
We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business.
Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

Equal Opportunity

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion.
We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective.
By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.
Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.