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About the Role
As a Concierge Associate, you are the face of the workplace, delivering a warm, polished, and personalized experience for every guest, client, and colleague. You set the tone, ensuring every interaction feels seamless, thoughtful, and memorable, and directly shape how guests and employees perceive the organization.
Responsibilities
- Welcome guests and employees with a professional, friendly, and engaging approach
- Manage visitor registration, check-ins, and meeting coordination
- Serve as the primary point of contact for front-of-office needs
- Deliver personalized service by anticipating needs and accommodating special requests
- Maintain a clean, organized, and welcoming reception and common areas
- Conduct regular floor walks to ensure spaces are fully stocked and presentable
- Collaborate with internal teams to ensure seamless service delivery
- Support meeting room bookings, workplace requests, and guest services
- Utilize workplace technology to manage requests efficiently
- Track guest preferences and create thoughtful, memorable interactions
- Continuously look for ways to elevate the overall workplace experience
Requirements
- Strong communication and interpersonal skills
- A genuine passion for hospitality and customer service
- Ability to multitask and stay organized in a fast-paced environment
- Confidence working independently and as part of a team
- Proficiency with Microsoft Office and workplace technology
- Strong organizational, time management, and problem-solving skills
- Professional presence with a service-driven mindset
- Ability to lift or move items up to 40–60 lbs. (with assistance)
- Ability to stand, walk, bend, and remain active throughout the day
- Manual dexterity to operate office and reception equipment
Skills
- Communication
- Interpersonal skills
- Hospitality
- Customer service
- Multitasking
- Organization
- Teamwork
- Microsoft Office
- Workplace technology
- Time management
- Problem-solving
Location
- Onsite
Work Type
- Full-Time
- Part-Time
Experience Level
- 1-2+ years of experience
Education Level
- High school diploma or equivalent
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
About the Company
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Equal Opportunity
- Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.