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About the Role

EDC is seeking an AI Administrator to manage, govern, and oversee the lifecycle of Microsoft 365 Copilot and its underlying AI platform. This is a critical, highly operational role within the Workplace Solutions team, bridging enterprise AI adoption and M365 platform management.

Responsibilities

Manage and configure Microsoft Copilot for M365 across EDC's environment, including user license and access assignment, access control, feature enablement, and service configuration.
Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings, ensuring proper role and permission assignment and policy enforcement.
Implement and manage security, compliance, data protection, and governance controls for AI usage within Microsoft 365 and Power Platform environments.
Deploy, configure, test, and support AI-driven Copilot agents, connectors, extensions, and features in adherence to corporate security standards.
Troubleshoot complex authentication, authorization, data access, and service integration issues related to Copilot and AI platforms.
Perform daily management and operational support for Copilot, Power Platform components, and related Microsoft 365 services.
Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts to identify issues and drive continuous improvement.
Conduct platform maintenance tasks, including configuration changes, updates, patch validation, lifecycle management, and environment cleanup.
Develop automation scripts, operational processes, and monitoring solutions to enhance platform reliability, efficiency, and scalability.
Support platform testing, release validation, and deployment of new AI capabilities, administrative features, and service enhancements.
Act as the primary point of escalation for incidents, issues, and service requests related to Copilot, Power Platform, and AI platforms.
Diagnose and resolve licensing, configuration, permission, integration, and performance issues across all Microsoft 365 AI services.
Analyze root causes of recurring problems and implement corrective actions to improve service stability and user experience.
Author and maintain technical documentation, runbooks, knowledge base articles, and standard operating procedures.
Provide hands-on coaching and knowledge transfer to team members on AI platform administration, troubleshooting techniques, and best operational practices.

Requirements

University degree at the undergraduate level in computer science, information management systems, or a related field.
A minimum of seven years of experience administering enterprise Microsoft 365 environments, including tenant management, Entra ID, license management, and security and compliance configuration.
In-depth knowledge of the Microsoft AI Administrator role and its distinctions from general administration, including limited-scope policy assignment and access controls specific to Copilot and AI services.
Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts.
Proficiency with Copilot for M365, including configuration, deployment, and tenant-level controls.
Strong troubleshooting skills across M365 workloads with an operational focus.
Ability to establish a support model and drive adoption as the owner of enterprise AI tools.
Strong analytical, collaboration, and communication skills, with the ability to clearly articulate technical information to business and technical audiences.

Skills

Microsoft 365 Copilot administration
Microsoft Entra ID configuration
M365 Admin Center configuration
Security and compliance configuration
Data protection
Governance controls
Power Platform administration
Power Automate
Power Apps
Copilot Studio
Generative AI concepts
Large Language Model capabilities
Responsible AI governance
Troubleshooting M365 workloads
Automation scripting
Operational process development
Monitoring solutions

Location

Ottawa
Toronto
Montreal

Work Type

Hybrid
Permanent

Experience Level

Analyst. syst. – Op. tech 18
Seven years of experience administering enterprise Microsoft 365 environments

Education Level

Undergraduate degree in computer science, information management systems, or a related field

Salary/Compensations

$96,557 to $128,743

Benefits

Competitive compensation and benefits package
Work-life balance
Opportunity to contribute to building a better Canada and world through trade
Hybrid work options
Three to four weeks of vacation
A period of closure
Shorter summer Fridays
Meeting-free Fridays
Continuous learning opportunities
Training programs
Workshops
Language training
Diverse and inclusive workplace
Wellness initiatives
Mental health support
Fitness programs
Community investment
Volunteer activities
Social responsibility programs
Relocation assistance

About the Company

At EDC, we help Canadian businesses succeed abroad by providing them with the financial tools and expertise they need to explore new markets and reduce risks, with the goal of building a better Canada and world through trade.
As a Crown corporation with a financial mandate, EDC offers innovative financial solutions and expert advice to help businesses explore new markets, mitigate their risks, and grow.
The Digital and Technology Solutions Group was established in 2023 to provide clients and employees with the tools to conquer the world by consistently delivering reliable and secure digital services.
EDC is committed to fair employment practices and to building a diverse workforce.
EDC fosters a culture of inclusion and belonging where everyone has equal opportunities to grow, develop, succeed, and reach their full potential.

Equal Opportunity

Export Development Canada (EDC) is committed to fostering employment equity and building a diverse workforce.
It is committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
EDC is committed to respecting confidentiality and ensuring that any accommodations provided are tailored to your needs.
We are committed to providing you with a positive and satisfying experience throughout the recruitment process.