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About the Role

EDC is seeking an AI Administrator to own the end-to-end administration, governance, and lifecycle management of Microsoft 365 Copilot and its underlying AI platform. This is a critical, hands-on role within the Workplace Solutions team, sitting at the intersection of enterprise AI adoption and M365 platform stewardship.

Responsibilities

Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration.
Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings, ensuring appropriate role assignments, permissions, and policy enforcement.
Implement and manage AI-related security, compliance, data protection, and governance controls across Microsoft 365 and Power Platform environments.
Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities while ensuring compliance with organizational security standards.
Troubleshoot complex authentication, authorization, data access, and service integration issues related to Copilot and AI platforms.
Perform day-to-day administration and operational support of Copilot, Power Platform components, and related Microsoft 365 services.
Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts to identify issues and drive continuous improvement.
Execute platform maintenance activities, including configuration changes, updates, patch validation, lifecycle management, and environment cleanup.
Develop automation scripts, operational processes, and monitoring solutions to improve platform reliability, efficiency, and scalability.
Support platform testing, release validation, and deployment activities for new AI capabilities, administrative features, and service enhancements.
Serve as the senior technical escalation point for Copilot, Power Platform, and AI platform incidents, problems, and service requests.
Diagnose and resolve licensing, configuration, permission, integration, and performance issues across Microsoft 365 AI services.
Perform root cause analysis on recurring issues and implement corrective actions to improve service stability and user experience.
Create and maintain technical documentation, operational runbooks, knowledge articles, and standard operating procedures.
Provide hands-on coaching and knowledge transfer to team members on AI platform administration, troubleshooting techniques, and operational best practices.

Requirements

Minimum of 7 years’ professional experience administering Microsoft 365 enterprise environments, including tenant management, Entra ID, licensing, and security/compliance configuration.
Deep understanding of Microsoft's AI administrator role and how it differs from global administration, including scoped policy assignment and access controls specific to Copilot and AI services.
Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts.
Familiarity with Copilot for M365, including configuration, deployment, and tenant-level controls.
Strong troubleshooting skills across M365 workloads, with an operational mindset.
Ability to build a support model and drive adoption as an enterprise AI tooling owner.
Strong analytical, collaboration, and communication skills, with the ability to explain technical information clearly to business and technical audiences.
Experience with Power Platform administration (Power Automate, Power Apps, Copilot Studio).
Familiarity with generative AI concepts, LLM-based features, and responsible AI governance.
Bilingual in both official languages (English and French).
Must meet the requisite government security screening requirements.
Must be able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).

Skills

Microsoft 365
Copilot
AI Platform Administration
M365 Administration
Microsoft Entra ID
Power Platform
Generative AI
LLM
Responsible AI Governance
Troubleshooting
Automation Scripting
Technical Documentation

Location

Ottawa
Toronto
Montreal

Work Type

Hybrid
Permanent

Experience Level

7+ years of professional experience

Education Level

Undergraduate degree in Computer Science, Management Information Systems, or a related field.

Salary/Compensations

$96,557 to $128,743 annually, plus a performance-based incentive.

Benefits

Competitive compensation & benefits package
Work-life balance
Hybrid work options
3 to 4 weeks paid vacation
Corporate closure period
Summer early Friday’s
No meeting Fridays
Continuous learning opportunities (training programs, workshops, language training)
Inclusive culture
Wellness programs (wellness initiatives, mental health support, fitness programs)
Community engagement (volunteer opportunities, social responsibility programs)
Relocation assistance

About the Company

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences.
Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

Equal Opportunity

EDC is committed to Fair Employment Practices.
We are committed to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.