Customer Service Representative Best Mexican Foods Distributor
Legacy Food Group · Chester, NY, US
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About the Role
Best Mexican Foods seeks a motivated, bi-lingual (Spanish/English), and customer-focused Customer Service Representative to provide exceptional service by processing orders, resolving inquiries, and supporting sales and operations teams. This role ensures accurate and timely communication to maintain customer satisfaction and operational efficiency.
Responsibilities
- Process customer orders accurately via phone, email, or online systems.
- Verify pricing, product availability, and delivery schedules.
- Respond promptly to inquiries regarding products, services, and deliveries.
- Resolve complaints and escalate complex issues to management when necessary.
- Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment.
- Communicate changes or delays to customers proactively.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Prepare daily or weekly reports as required.
Requirements
- High school diploma required; associate degree preferred.
- 1–3 years of customer service experience required; food service or distribution industry experience preferred.
- Fluent in Spanish and English required.
- Proficiency in Microsoft Office Suite and CRM systems.
- Must be eligible to work in the United States.
Skills
- Bi-lingual (Spanish/English)
- Customer-focused
- Microsoft Office Suite proficiency
- CRM systems proficiency
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High school diploma
- Associate degree
Salary/Compensations
- $22 per hour
Benefits
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account and Health Savings Account
- Life and disability insurance
- Paid time off
About the Company
- Best Mexican Foods