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About the Role
The Parts Advisor sells parts to retail or wholesale customers over the counter, through the shop, or by phone. This is a rare opportunity to join an extremely busy parts department, and while experienced candidates are preferred, training is available for motivated individuals.
Responsibilities
- Assist walk-in customers in selecting required parts
- Pull purchased parts from stock
- Determine availability and submit emergency orders for out-of-stock parts if requested by the customer
- Answer phone calls, providing price quotes and other information
- Assist outside sales representatives with their orders
- Set up orders for daily shipment, delivery, or pick-up
- Verify "will call" and "back order" files weekly and return unused items to vendors or stock them
- Solicit assigned accounts by phone
- Ensure all special-order parts are prepaid
- Assist service technicians in selecting parts needed for repairs
- Ensure all parts handed out to technicians are charged to repair orders
- Order parts not in stock after discussion with the Shop Foreman
- Notify the Service Advisor and customer when ordered parts have been received
- Answer the parts phone promptly and courteously
- Ensure technicians present a duplicate copy of the repair order before parts are charged out
Requirements
- High School Diploma or General Educational Diploma (GED)
- One year of experience in an automotive parts department
- One year of sales experience
- Ability to work well with the public, sometimes serving several customers at a time
- Valid New York State Driver License
- Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists
- Ability to lift, carry, push, pull, or otherwise move objects weighing up to 30 pounds occasionally, and up to 50 pounds frequently
Skills
- Communication and interpersonal skills
- Time-management and organizational abilities
- Automotive sales and customer service knowledge
- Problem-solving and critical thinking abilities
- Ability to read and comprehend instructions and information
- Ability to work well with customers and perform under stress
Location
- On the road
Work Type
- Full-time
- Occasional weekend and evening hours
Experience Level
- 1 year of experience in an automotive parts department
- 1 year of sales experience
Education Level
- High School Diploma or GED
About the Company
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.