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About the Role
As a Client Advisor at Burberry's Regent Street flagship store, you will deliver exceptional luxury experiences, build lasting client relationships, and drive business success. You will combine expert styling, commercial awareness, and proactive clienteling, utilizing CRM to deepen engagement and create personalized experiences. You will act as a brand ambassador, bringing the Burberry story to life in a dynamic, fast-paced environment.
Responsibilities
- Deliver exceptional and personalized service to a diverse global clientele, creating memorable luxury experiences at every touchpoint.
- Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up, and personalized communication.
- Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships.
- Proactively grow client book through appointments, virtual interactions, client events, and strategic clienteling initiatives.
- Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship, and brand excellence.
Requirements
- Experience delivering exceptional client service within luxury retail, premium retail, hospitality, or a customer-focused environment.
- Strong relationship-building skills with the ability to develop trust and long-term client loyalty.
- Confidence using CRM tools and client data to drive engagement and commercial performance.
- Passion for styling, fashion, and creating personalized experiences that resonate with clients.
- Excellent communication skills and the ability to thrive in a fast-paced flagship environment.
- Self-motivated, organized, and proactive in building opportunities beyond immediate customer traffic.
Skills
- Clienteling
- CRM
- Styling
- Communication
Location
- Regent Street, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Burberry believes creativity opens spaces and aims to unlock the power of imagination to push boundaries and open new possibilities.
- The company provides an environment for creative minds from different backgrounds to thrive.
- Burberry is a purposeful, values-driven brand committed to being a force for good, creating sustainable luxury, driving industry change, and championing communities.
Equal Opportunity
- Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.