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About the Role

The Director, Knowledge Management & Innovation will lead the Firm’s Knowledge Management & Innovation function for our Regulatory and Tax Global Business Units, serving as a strategic partner to these business units and practice leadership in advancing knowledge sharing, operational excellence, and AI-enabled legal service delivery. This role is responsible for developing and executing the firm’s KM and innovation strategy for their designated Global Business Units, managing a multidisciplinary team, and driving initiatives that enhance legal workflows, matter intelligence, precedent management, and practice operations. This role also serves as a key driver of cultural and operational transformation, promoting collaboration, continuous improvement, and adoption of modern legal technologies and processes across the firm.

Responsibilities

• Lead the development and execution of the business unit’s Knowledge Management & Innovation strategy, including long-term vision, operational framework, investment planning, and prioritized delivery roadmaps.
• Collaborate with practice group leaders, and business services stakeholders to align KM & Innovation initiatives with the firm’s strategic objectives, operational priorities, and client service goals.
• Serve as a strategic advisor and representative for the KM & Innovation function, providing data-driven recommendations and guidance regarding technology, process improvement, staffing, and operational initiatives.
• Establish and monitor key performance metrics related to adoption, efficiency, quality, knowledge utilization, and operational effectiveness, and provide regular reporting and insights to firm leadership and practice groups.
• Lead, develop, and mentor a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Analysts across multiple offices and geographic locations.
• Recruit and retain high-performing talent by establishing clear performance expectations, providing ongoing coaching and feedback, and supporting professional growth and career development initiatives.
• Foster a collaborative, innovative, and business-focused team culture centered on continuous improvement, strong client service, and operational excellence.
• Serve as a strategic voice to business unit leadership by participating in leadership discussions, understanding business priorities, and aligning KM and innovation initiatives with practice and client needs.
• Lead and support the adoption of knowledge-sharing, process improvement, and AI-enabled practices across the firm through effective stakeholder engagement, communication, and change management strategies.
• Build credibility and foster collaboration with attorneys and firm leadership by addressing operational challenges, gathering feedback, and demonstrating the value and impact of KM and innovation initiatives.
• Develop and facilitate cross-functional knowledge-sharing programs, training sessions, pilot showcases, and collaborative forums that promote innovation, best practices, and continuous learning.
• Promote and represent the firm’s KM and innovation capabilities internally and externally through client engagement, industry participation, recruiting efforts, and professional networking opportunities.
• Establish and maintain quality standards for the firm’s knowledge management assets, including precedent libraries, model documents, playbooks, expertise resources, matter insights, and practice-specific know-how.
• Lead process improvement and AI-readiness initiatives across the firm by identifying strategic opportunities, overseeing pilot programs, and scaling successful solutions into broader operational capabilities.
• Collaborate with IT, Legal Operations, Practice Management, and other stakeholders to evaluate, implement, and govern knowledge management and AI-enabled technology platforms and solutions.
• Oversee the capture, organization, and utilization of matter and practice data to support meaningful reporting, dashboards, and operational insights for practice and firm leadership.
• Monitor emerging trends, technologies, and best practices within the legal, AI, and professional services markets to support innovation, competitive positioning, and continuous improvement initiatives.

Requirements

• J.D. from an ABA-accredited law school and significant experience practicing law within a major law firm, corporate legal department, or government legal environment.
• Substantial experience within knowledge management, practice innovation, professional support lawyer (PSL), or comparable legal operations function, preferably within a sophisticated law firm or legal organization.
• Demonstrated leadership experience managing and developing high-performing teams, including talent acquisition, coaching, performance management, and organizational development.
• Proven ability to influence and collaborate effectively with partners, attorneys, and senior business stakeholders in a highly matrixed professional environment.
• Deep understanding of the legal technology and AI landscape, including generative AI platforms, document automation, contract lifecycle management, knowledge management systems, and matter intelligence solutions.
• Demonstrated success leading organizational change initiatives, including pilot programs, technology adoption efforts, process improvement initiatives, and operational transformation projects within a partnership environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively across executive leadership, attorneys, and business professionals.
• Strong strategic, operational, and problem-solving capabilities, with a demonstrated ability to drive innovation, operational excellence, and measurable business outcomes.
• Ability to sit and stand for extended periods.
• Ability to lift up to 15 pounds.

Skills

• Knowledge Management
• Innovation
• AI
• Legal Technology
• Generative AI
• Document Automation
• Contract Lifecycle Management
• Matter Intelligence
• Change Management
• Stakeholder Engagement
• Communication
• Strategic Planning
• Operational Excellence
• Problem-Solving

Location

• Nashville, Tennessee

Work Type

• Full-time

Experience Level

• Director
• Leadership

Education Level

• J.D.

Salary/Compensations

• $260,000 - $390,000

Benefits

• If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

About the Company

• Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

Equal Opportunity

• Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
• Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.