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About the Role

The Director, Knowledge Management & Innovation will lead the KM & Innovation function for transactional business units, serving as a strategic partner to advance knowledge sharing, operational excellence, and AI-enabled legal service delivery. This role develops and executes the firm’s KM and innovation strategy, manages a multidisciplinary team, and drives initiatives to enhance legal workflows and operations. Success requires building credibility, influencing change, and fostering innovative work environments.

Responsibilities

Lead the development and execution of the business unit’s Knowledge Management & Innovation strategy, including long-term vision, operational framework, investment planning, and prioritized delivery roadmaps.
Collaborate with practice group leaders and business services stakeholders to align KM & Innovation initiatives with the firm’s strategic objectives, operational priorities, and client service goals.
Serve as a strategic advisor and representative for the KM & Innovation function, providing data-driven recommendations and guidance regarding technology, process improvement, staffing, and operational initiatives.
Establish and monitor key performance metrics related to adoption, efficiency, quality, knowledge utilization, and operational effectiveness, and provide regular reporting and insights to firm leadership and practice groups.
Lead, develop, and mentor a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Analysts across multiple offices and geographic locations.
Recruit and retain high-performing talent by establishing clear performance expectations, providing ongoing coaching and feedback, and supporting professional growth and career development initiatives.
Foster a collaborative, innovative, and business-focused team culture centered on continuous improvement, strong client service, and operational excellence.
Serve as a strategic voice to business unit leadership by participating in practice leadership discussions, understanding business priorities, and aligning KM and innovation initiatives with practice and client needs.
Lead and support the adoption of knowledge-sharing, process improvement, and AI-enabled practices across the firm through effective stakeholder engagement, communication, and change management strategies.
Build credibility and foster collaboration with attorneys and firm leadership by addressing operational challenges, gathering feedback, and demonstrating the value and impact of KM and innovation initiatives.
Develop and facilitate cross-functional knowledge-sharing programs, training sessions, pilot showcases, and collaborative forums that promote innovation, best practices, and continuous learning.
Promote and represent the firm’s KM and innovation capabilities internally and externally through client engagement, industry participation, recruiting efforts, and professional networking opportunities.
Establish and maintain quality standards for the business unit’s knowledge management assets, including precedent libraries, model documents, playbooks, expertise resources, matter insights, and practice-specific know-how.
Lead process improvement and AI-readiness initiatives across the business units by identifying strategic opportunities, overseeing pilot programs, and scaling successful solutions into broader operational capabilities.
Collaborate with IT, Legal Operations, Practice Management, and other stakeholders to evaluate, implement, and govern knowledge management and AI-enabled technology platforms and solutions.
Oversee the capture, organization, and utilization of matter and practice data to support meaningful reporting, dashboards, and operational insights for practice and firm leadership.
Monitor emerging trends, technologies, and best practices within the legal, AI, and professional services markets to support innovation, competitive positioning, and continuous improvement initiatives.

Requirements

J.D. from an ABA-accredited law school and significant experience practicing law within a major law firm, corporate legal department, or government legal environment.
Substantial experience within knowledge management, practice innovation, professional support lawyer (PSL), or comparable legal operations function, preferably within a sophisticated law firm or legal organization.
Demonstrated leadership experience managing and developing high-performing teams, including talent acquisition, coaching, performance management, and organizational development.
Proven ability to influence and collaborate effectively with partners, attorneys, and senior business stakeholders in a highly matrixed professional environment.
Deep understanding of the legal technology and AI landscape, including generative AI platforms, document automation, contract lifecycle management, knowledge management systems, and matter intelligence solutions.
Demonstrated success leading organizational change initiatives, including pilot programs, technology adoption efforts, process improvement initiatives, and operational transformation projects within a partnership environment.
Excellent written and verbal communication skills, with the ability to communicate effectively across executive leadership, attorneys, and business professionals.
Strong strategic, operational, and problem-solving capabilities, with a demonstrated ability to drive innovation, operational excellence, and measurable business outcomes.
Ability to sit and stand for extended periods.
Ability to lift up to 15 pounds.

Skills

Knowledge Management
Innovation
AI
Legal Technology
Generative AI
Document Automation
Contract Lifecycle Management
Matter Intelligence
Change Management
Stakeholder Engagement
Communication
Strategic Planning
Operational Excellence
Team Leadership
Talent Development
Problem-Solving

Location

Nashville, Tennessee

Work Type

Full-time

Experience Level

Director
Senior

Education Level

J.D.

Salary/Compensations

$260,000 - $390,000

Benefits

Accommodation available for applicants requiring assistance.

About the Company

Pillsbury Winthrop Shaw Pittman LLP is a law firm.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

Equal Opportunity

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.